Salem State University proudly announces its strategic collaboration with BlackBeltHelp, a premier provider of AI-powered solutions for educational institutions. This partnership aims to elevate student engagement and alleviate staff fatigue by implementing BlackBeltHelp’s comprehensive 365/24/7 Contact Center as a Service (CCaaS) solution.

Key highlights of the partnership include:

• AI-Powered Solutions: BlackBeltHelp’s cutting-edge AI chat and voice bots will provide students with personalized support around the clock. These bots leverage advanced algorithms to deliver real-time answers and assistance, enhancing the student experience and promoting academic success.
• Industry-Leading Service Level Agreements (SLAs): BlackBeltHelp’s commitment to excellence is reflected in its industry-leading SLAs, ensuring prompt and effective resolution to student inquiries. Salem State can rely on BlackBeltHelp to deliver high-quality support consistently.
• Seamless Integration: BlackBeltHelp’s platform seamlessly integrates into Salem State’s existing technology ecosystem, including Jira, Peoplesoft, Canvas, and Polaris. This integration enhances operational efficiency and streamlines IT assistance across the campus community.
• Cost-Effective Solutions: By partnering with BlackBeltHelp, Salem State can provide superior service at a lower cost. BlackBeltHelp’s competitive pricing model enables institutions to optimize resource allocation and achieve significant cost savings.

“Salem State University is excited to announce its partnership with Black Belt Help for a cutting-edge helpdesk call center. This collaboration will significantly enhance support services for both students and employees, offering swift and efficient solutions to their queries and technical issues. By leveraging Black Belt Help’s expertise, Salem State is committed to providing a seamless and productive academic and work environment” said Steve from Salem State.

Salem State University aims to create a student-centric support ecosystem through this partnership, leveraging AI-powered solutions to deliver personalized assistance and streamline IT operations. By choosing BlackBeltHelp, Salem State reaffirms its dedication to fostering a positive and empowering educational experience for all students.

About BlackBeltHelp

BlackBeltHelp is a leading AI-powered Contact-Center-as-a-Service provider for higher education, specializing in comprehensive support solutions for students, faculty, and staff. With a commitment to innovation and excellence, BlackBeltHelp serves over 200 educational institutions, managing over 1.3 million support requests annually.


Resource: https://bit.ly/4agfOa1