If you’re having trouble with your Roadrunner internet or email service, assistance is available through Spectrum's support channels. Whether it’s a connection issue or email configuration problem, their team can guide you through the fix.

Contacting Roadrunner Support

Roadrunner support is now provided through Spectrum following the merger with Time Warner Cable, Bright House Networks, and Charter Communications. This change has brought improved performance, better security, and more responsive service.

Ways to Reach Support
Here are the available support options:

Phone
Call Spectrum’s support line at +1-877-906-8558. Representatives are available 24/7 to help with internet or email issues.

Live Chat
Use the live chat feature on the official Spectrum or Roadrunner support page to connect with an agent instantly.

Email Support
Describe your issue in an email, and a support specialist will follow up with guidance.

Social Media
Send a message to Spectrum’s official Twitter, Facebook, or Instagram pages for assistance.

Help Center & Forums
Visit Spectrum’s support site to browse common questions or ask for help in community forums.

In-Store Support
Find a nearby Spectrum location if you prefer to speak with someone in person.

What Support Can Help With
Support is available for a range of issues, including:

Internet connectivity

Email setup and access

Account management

Password recovery

Security settings

Performance optimization

What to Expect from Roadrunner Support
Available Anytime: Support is accessible 24/7.

Trained Specialists: Technicians are knowledgeable in Roadrunner-related services.

Multiple Contact Methods: Choose the support channel that works best for you.

Helpful Advice: Get not just fixes, but tips to improve your service experience.

Service Updates: Stay informed about scheduled maintenance or outages.

Frequently Asked Questions

How do I reset my Roadrunner email password?
Use the password recovery link on the login page. If you need help, contact support.

How do I forward Roadrunner emails to another account?
Log in, go to email settings, and enter the forwarding address under the appropriate section.

Why aren't my emails showing up?
Double-check your account’s server settings, internet connection, and email filters.

What are the correct server settings?

IMAP: mail.twc.com, Port 993 (SSL)

POP: mail.twc.com, Port 995 (SSL)

SMTP: mail.twc.com, Port 587 (SSL)

Can I access Roadrunner email on my phone?
Yes, using your preferred email app. Enter the IMAP or POP settings along with SMTP details during setup.

How do I report suspicious emails?
Mark them as spam and notify Spectrum’s support team. Avoid clicking on suspicious links or attachments.

How can I improve account security?

Use a strong, unique password

Enable two-factor authentication

Avoid unsecured Wi-Fi without a VPN

Update recovery information regularly

Need More Help?
For technical support, call +1–877–906–8558. Whether it’s a quick question or a more complex issue, assistance is just a call or click away.