Travel is a customer centric business and individual experiences can greatly impact, both positively and negatively, travel businesses and brands. For travel businesses themselves, those experiences are set and delivered by guest facing frontline teams and are a critical component of the entire operation. With global lockdowns 5 years in the past, travel volumes have mostly recovered but hiring along the frontlines still remains a challenge. For small and medium sized travel businesses, this poses more of a challenge as vacancies in guest facing teams can create service and quality gaps, negatively affecting those ultra valuable guest experiences. Even after hiring qualified and enthusiastic candidates, training and onboarding can lead to downtime, impacting guest experiences. But recent innovations in AI technology have created opportunities for faster and better training methods that can reduce and eliminate potential service and quality gaps that are very detrimental to the brand. A new training platform from Travel Technology Solutions can mitigate training downtime and get new travel hires contributing from DAY ONE.

Frontline Hospitality Teams are the Face of the Business

For travel businesses, experiences matter the most and any reduction in strength in guest facing teams can create service and quality gaps. Some specific examples of service gaps are:

Not enough personnel at registration counters causing longer check in lines
Absence of basic customer service and communication skills that can easily detract from guest experiences
Increased wait times for guests with concerns or questions
Decreased availability of amenities and features
Lost potential opportunities to increase singular transaction value

Travel is a preference based business and guests’ experiences can weigh heavily on their opinion of the brand. Negative experiences can impact brand reputation as well as potential future patronage from that individual. Word of mouth marketing is also a major factor in travel marketing and both positive and negative experiences are communicated to peers as well as the global community through online reviews and social media postings. Travel business depends on positive brand recognition and service gaps can have an adverse impact on reputation. TTS recognizes the importance of having frontline teams at full strength and is developing a new training tool that is faster and more effective than traditional methods of training.
Better Results from Next Generation Technology

AI infrastructure has come leaps and bounds over the last 5 years and TTS has adopted the technology into a new training platform that will increase training effectiveness and decrease training time for a naturally fast paced industry. Aptly named, hospit-AI-lity, this new training platform uses machine learning loops, large language models (LLMs) and custom data sets that deliver a much higher level of engagement than traditional methods of training. hospit-AI-lity is designed specifically for travel workers and teaches essential and advanced customer service skills, communication skills, organizational habits and job specific duties supporting new hires through those first few crucial days on the team. The high level of engagement keeps trainees focused on learning while practicing skills and habits in the field. hospit-AI-lity has evaluation functionality and can adjust learning speed to meet the new hire’s own style and pace for greater effectiveness. A full suite of management reports are generated, keeping leadership up to date on the new hire’s progress and performance. The upgradability of reference data sets makes hospit-AI-lity a powerful tool for upskilling and reskilling seasoned veterans and current employees in addition to onboarding new hires. hospit-AI-lity is delivered over mobiles devices and can be confirmed to provide employees ongoing support while working in the field.

Elevating Experiences and the Brand

Frontline teams and guest facing units play a critical role in the overall client experience and in a highly competitive marketplace, travel providers and businesses cannot afford the negative impacts caused by less than stellar guest experiences. Meeting and exceeding guest expectations on a consistent basis starts with a well trained and highly skilled frontline team. hospit-AI-lity is a powerful training platform that ensures new hires are fully trained and ready to contribute from DAY ONE Geared specifically for the travel industry, hospit-AI-lity delivers significant benefits to travel providers and businesses:

Faster and more effective training fills vacancies faster, reducing and eliminating costly service and quality gaps
More effective training increases productivity and accuracy for better quality output from the individual
Full training support and high levels of engagement ensure new hires are supported and eliminates potential attrition during those first few crucial days of employment
Dynamic learning pace positively influences the new hire’s success and reduces costly terminations and rehiring
Upgradable data sets enables flexibility and adaptability in a business where trends and preferences are always changing

Travel is a fast paced business and traditional methods of training, such as binder based or self paced modules, are no longer the standard when it comes to travel worker coaching.. hospit-AI-lity is the next generation in travel training technology, deploying new hires faster and more effectively than training platforms of the past.

Next Level Training, Next Level Benefits

For travel businesses, maintaining high levels of service and quality are critical for consistent positive guest experiences. Vacancies and / or lack of ability along the frontlines of guest facing teams can quickly create gaps in service and quality that would negatively impact guest experiences and ultimately the brand itself. While hiring qualified and enthusiastic travel workers remains a challenge, hospit-AI-lity delivers fast and effective new hire training and onboarding, ensuring frontline teams are at maximum strength and functioning at full capacity. Employing AI, machine learning and upgradable data sets, hospit-AI-lity is an all in one training solution for travel businesses that can also be utilized to upskill and reskill existing team members and those moving to different departments or job functions. High levels of training engagement gets new hires contributing from DAY ONE delivering next level benefits to travel businesses.