Elision Technolab LLP has developed the most advanced call center solution and this call center solution is in use by many call centers and companies in the world. The spokesperson of the company has announced the launch of add-ons for the call center. These add-ons are various call center software features that are ready to use. The interested people can get them integrated into the call center solution and start using it.

As per the shared details, these add-ons are ready to use add-ons and can be integrated into the proprietary call center solution of Elision as well as the company provides all these add-ons for VICIDial: call center solution as well.

“We offer the most advanced call center solution to benefit our customers. We make sure that they get all the required features one would expect from the call center dialer. At the same time, we also make sure that we don’t overwhelm our customers with too many features, even those which they don’t need to use. However, these features are useful to some of the companies. To assure a perfect balance, we offer add-ons. The add-ons are ready modules that just need integration. The users of DialShree: our propriety call center software and VICIDial: call center solution users can use one or more add-on”, shared spokesperson of the company.

The spokesperson of the company also shared details of the add-ons available which are listed below:

• Agent screen capture module
• Remote agent
• Sticky agent
• Call recording with custom features
• Word spotting in the call recording
• Voice broadcasting
• SMS broadcasting
• Internal chat
• External chat

As part of these add-on services, the company also offers integration of different solutions with the call center software. These integrations are available for all call center solutions, including, third party and open source. Below is the list of systems that VoIP experts of Elision integrate with the call center solution:

• IP PBX system integration
• Help desk system integration
• ePBX system integration
• WhatsApp integration
• Social media integration
• And more

“The add-ons are used to increase functionalities in the call center software. All these functionalities can increase automation, efficiency, and accuracy. It helps to improve the productivity of the agents, customer satisfaction and leverage many more benefits”, shared spokesperson of the company.

About Elision Technolab LLP

It is a VoIP company based in Ahmedabad, Gujarat, India. The company has its presence in Mumbai and Delhi cities of India. It also has a presence in Mexico and the United States. The company offers unified communication solutions. One of the most renowned solutions of the company is the call center software. The company makes many developments in this system to benefit its users. To know more about this call center solution and its add-ons, please visit https://www.elisiontec.com/contact-center-solution