Elision Technolab LLP is a leading VoIP company that has developed many advanced unified communication solutions. One of the most renowned solutions of the company is Dialshree. It is a call center software. This call center solution is furnished with a wide array of features to support operations of call centers, BPOs, KPOs and contact centers. Recently, the spokesperson of the company shared that the company will provide a wide array of additional modules. These modules are available to the premium users of this call center solution. However, some users may need some of these modules even if they are not premium users. In that case, they can get one or more paid modules, integrate them and then use them.

As per the shared details, some of the modules can be useful to all different call centers and some of them are specifically designed to benefit larger call centers or the call centers with specific needs. The spokesperson of the company shared a complete list of add-ons as listed below:

• Remote agent
• Sticky agent
• Agent screen capture
• Call recording with extensive features
• SMS broadcasting
• ePBX system
• Voice broadcasting
• Internal chat
• External chat
• Help desk ticketing
• IP PBX system
• Spot words in the call recording

These are the key modules that are developed by the Dialshree: call center software developers. The company offers these modules as ready to use modules and any call center can buy and integrate the same.

“We have different packages for Dialshree and each package user gets different features. The highest package user will get a complete contact center solution with all basic to advanced features and some of the above mentioned add-ons. While other package users will only get a predefined number of features in their call center solution. These users might not want all features of the premium call center software package, but need some of the features. For example, Sticky Agent and Remote Agent features are very useful and any call center can get benefited from the same. To benefit this type of users, we have developed these standalone modules that can be integrated within the call center software without any hassle”, shared spokesperson of the company.

About Elision Technolab LLP

It is an Ahmedabad, Gujarat, India based VoIP company. It offers a wide range of VoIP solutions. It has its branches in Mumbai and Delhi in India. Also, it has a presence in the USA and Mexico. Dialshree is one of the most popular solutions of the company. The company offers an amazing range of features and add-ons for this call center software. For more details, please visit https://www.elisiontec.com/contact-center-solution/