A methodical approach to Quality Control (QC) speaks volumes about an organization’s real merit. To thrive in the competitive healthcare industry, GoTelecare constantly strives to deliver the highest quality services and build an exceptional clientele. And it is plainly evident in the handful of quality control measures it has adopted recently.

Quality control & assurance methods at GoTelecare help to meet every client’s expectations and Service Level Agreement (SLA) target. The company has started an extensive quality assurance program that sets very high production and quality goals. Their daily quality audit activities ensure systematic evaluation of all agents’ work on all pertinent standards.

GoTelecare has also defined and established a process to avoid compliance risks while carrying out operations and persuade employees to proactively report compliance issues to the higher management.

GoTelecare, in recent times, has emerged as a bona fide specialist in DME billing & coding. Keeping with the highest market standards, some of the highlights of QC in DME billing include:

• Periodic process review
• Process audit
• Testing deliverables and root cause analysis
• Incorporating customer feedback
• Internal quality audit of client deliverables & review reporting
• Weekly/monthly monitoring of productivity reports.

With such a detailed and well-planned Quality Control system, it’s no wonder that GoTelecare is wooing more and more clients with every passing day.

For Media Inquiries, Contact –
Alex Marz
Marketing Director, GoTelecare
Contact Number: +1-212-243-3237
Email Id: [email protected]