AHMEDABAD, INDIA, September 19, 2024 -- HoduSoft, a leading provider of unified communication solutions, has announced that its HoduCC contact center software has featured in the 2024 Capterra Shortlist for Predictive Dialer.
Capterra is an online company that helps organizations find the right software and services with user reviews and research. Each Capterra Shortlist may include up to 25 products (but no less than 10) depending on the number of highest-scoring products in the category. It creates the shortlist by assessing software based on two factors—Ratings and Popularity. Each is weighted and scaled to a value between 1 and 50.
With a rating of 4.6 stars and 82 reviews, HoduCC secured an overall score of 70 out of 100. In Ease of Use, it got 4.6 stars; in Customer Service, it earned 4.6 stars; in Features, it clinched 4.5 stars; and in Value for Money, it bagged 4.6 stars.
HoduCC’s predictive dialer is extremely easy to use and designed to meet the unique needs of call and contact centers.
It consists of multiple dialing modes, such as predictive dialing, preview dialing, and progressive dialing. It's equipped with cutting-edge features such as Intelligent Call Routing, Call Logging, Call Transfer, Call Recording, CRM Integration, Compliance Management, Scripting Tools, Callback Rules, and more.
It offers a wide range of benefits including enhanced agent productivity, call volume management, reduced idle time, improved contact ratios, efficient lead distribution, and more.
Speaking on the achievement, Kartik Khambhati, co-founder and chief business development officer said, “At HoduSoft, we are extremely happy to earn a spot on the prestigious 2024 Capterra Shortlist for Predictive Dialer. We can't express our gratitude enough to our customers who gave us the chance to serve them. Without their ratings, this would not have been possible."
He added, "This recognition is special to us because it reinforces the belief our customers have in our software. This could never have been possible without our team’s dedication, perseverance, and tireless efforts to be one of the best call center software solutions providers in the world. This recommendation shows us that we are in the right direction in terms of delivering quality and meeting the evolving needs of our customers."
Expressing his delight at the prestigious recognition, Bharat Lalcheta, co-founder and chief technology officer, said, "Securing a spot on this prestigious list with a rating of 4.6 stars and 82 reviews speaks volumes about the reliability and effectiveness of HoduCC's predictive dialer feature. We’re immensely proud of this recognition. It will only motivate us to continue innovating and providing exceptional service to our customers."
Before signing off, he added, "Thank you to Capterra for the honor. We are forever grateful to all our customers who have supported us on this journey."
About HoduSoft:
HoduSoft is an India-headquartered unified communications software maker. Started in 2015, HoduSoft builds quality software products to help businesses achieve success with their communications tools. Today, HoduSoft is one of the leading VoIP software makers, offering world-class communication products at unmatched value for companies of all sizes. The latest Gartner Digital Markets report features HoduSoft’s HoduCC contact and calls center software as a Category Leader and FrontRunner for call recording solutions.
About HoduCC:
HoduCC is a call and contact center software designed to help businesses resolve clients’ issues and automate customer interactions through various communication channels including voice or video calls, emails, SMS, chats, and social media platforms.
For more information about HoduCC’s award-winning call recording feature or to schedule a demo, visit https://hodusoft.com/call-recording-software/.
Contact:
Kartik Khambhati
Co-founder and Chief Business Development Officer
707-708-4638
www.hodusoft.com