A recent research report published by Transparency Market Research projects the global unified communications market to expand at a CAGR of 15.7% during the period from 2012 to 2018. The report, titled “Unified Communications Market - Global Industry Analysis, Size, Share, Trends and Forecast, 2012 - 2018”, estimates the overall unified communications market to reach a valuation of US$61.9 bn by 2018. The market was worth US$22.8 bn in 2011.

Unified communications (UC) can be defined as the integration of real-time communication with non-real-time communication. Unified communications enhance business processes by offering seamless communication. The report states that increasing enterprise mobility and mobile workforce is significantly boosting the global unified communications market. Increased availability of mobile devices, coupled with the rising adoption of Bring Your Own Device (BYOD) policy across organizations has also pushed the market growth. The emergence of Unified Communications as a Service (UCaaS) has further propelled the growth of the global unified communication market. UCaaS is a highly standardized, updated, pre-integrated, and low-cost service that accelerated business processes. UCaaS can be used across sectors such as transportation, retail, and banking and financial services.

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However, the report notes that the high cost of initial investment and lack of interoperability between multi-vendor UC platforms will restrict the overall expansion of the global unified communications market. The report also analyzes the effect of Porter’s five forces on the growth of the market during the forecast horizon.

On the basis of types of unified communications, the report segments the global unified communications market into on-premise unified communications and cloud-based or hosted unified communications. In the coming years, the demand for cloud-based unified communications is expected to increase rapidly.

According to end user segments, the report categorizes the global unified communications market into healthcare, government, enterprises, education, and others. Growing adoption of BYOD policy across enterprises will boost the demand from the market.

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The report studies the global unified communications market across four key regions: Europe, Asia Pacific, North America, and Rest of the World. North America accounts for the largest share of the market. However, the report points out that during the forecast horizon, the regional markets of Europe, the Middle East, and Africa will expand at an impressive CAGR of 21.0%.

Describing the competitive landscape, the report profiles some of the key players in the global unified communications market such as IBM, Polycom, NEC, Avaya, Alcatel-Lucent, Huawei Technologies, Microsoft, Cisco Systems, Siemens Enterprise Communications, and ShoreTel. The report provides detailed information about the key players including their product portfolio, strategies and development, and financial overview. The report also analyzes the strength and weaknesses of the industry players through SWOT analysis.

Global Unified Communications Market has been segmented as:

Unified Communications Market, by Types
On-Premise
Hosted ort Cloud-based

Unified Communications Market, by End User Applications:
Government
Enterprises
Healthcare
Education
Others

PDU market, by geography:
North America
Europe
Asia Pacific
Rest of the World