Mint Service Desk is thrilled to announce the release of Mint Service Desk Enterprise 3.3.4, a major update designed to optimize service management workflows, improve system performance, and enhance user experience. This release introduces powerful new features, key improvements, and critical bug fixes, ensuring that organizations can better manage their IT service desk operations with efficiency and precision.

🚀 New Features

Approvals Module – Enables designated decision-makers to approve tickets seamlessly.

Expanded Reports Module – Additional configuration options in the Admin settings provide greater flexibility.

Advanced Email Filtering – Email reports now support filtering via regular expressions (regex) in Admin settings.

Effortless Data Import – Users can now import dictionary values and assets from CSV files.

Enhanced Dashboard Management – Multi-selection capabilities for queues and sub-queues in both Agent and Client dashboards.

Email Resend Option – Resend email articles in case of delivery failures.

Customizable Notifications – Group and ungroup notifications based on user preferences.

Personalized User Settings – Individual dashboard settings, including selected columns, are now saved per user.

Flexible Ticket View – Expandable article field and message editor, with an option to move them to the right panel in ticket details.

Comprehensive User Tracking – Modifications to user information are now recorded in ticket history and article sections.

New Agent Role Restrictions – Agents can be restricted from creating users and companies when registering tickets.

Advanced Access Group Filters – Filter access groups by users, companies, and groups.

Automatic Client Role Assignment – Predefined client roles are automatically assigned to users registering via the panel.

Login Security Enhancements – Configure failed login attempt limits and lockout durations.

User Status Sorting – Sort users by Active/Inactive status in the Users tab.

New Ticket Integration Module – Available in the Admin panel.

Simplified Permission Management – Grant permissions to all queues and ticket types simultaneously with the "Select All" option.

Enhanced Conditional Fields – Improved functionality for custom fields grouped in a pool.

Default Theme Selection – Set a default theme for newly created users.

Improved System Information – Additional tooltips and system insights across various sections.

Optimized Announcement Bar – Now allows users to hide announcements after reading.

Performance Boosts – Optimizations in LDAP module and ticket counter disabling for enhanced performance.

Comprehensive Asset Export – Added Category column and inclusion of custom fields in asset export files.

🔧 Improvements

Dictionary Value Management – Updates in Admin panel for easier editing.

Better Email Processing – Enhanced inline attachment decoding.

New Report Preview – Improved report view in the Agent profile with optimized performance for large datasets.

Survey Module Enhancements – More flexible rating system and a refined survey interface.

SLA Processing Logic – Improved ticket processing efficiency.

Standalone Search Functionality – "Search…" feature now separated into an independent control.

Performance Optimizations – Improved efficiency in ticketing and asset management modules.

🐞 Bug Fixes

Fixed incorrect regex in user editing from ticket details.

Resolved issues with widget reordering and empty value report generation.

Fixed missing data in PDF printouts from the default group.

Addressed asset export limitations beyond 100 records.

Resolved refresh token expiration issues after 90 days.

Improved RabbitMQ message consumption data display.

Fixed dictionary value restrictions not functioning in grouped fields.

Corrected numscope-type custom fields in conditional attributes.

Resolved missing user reports.

Fixed large knowledge base image cropping issues.

Addressed fast input errors in text areas.

Improved dashboard ticket search based on dictionary values.

Fixed reminder notifications ignoring ticket type filters.

Enhanced regex display in Admin panel.

Resolved ticket creation failures via customer portal.

Fixed read-only custom fields still allowing data saving.

Corrected relational choices display for assets and tickets.

Mint Service Desk Enterprise 3.3.4 is now available for all customers. This version is packed with critical enhancements that streamline ticketing, asset management, and user experience. Our team remains committed to delivering innovative solutions that empower businesses to manage their IT services with efficiency and ease.

For more information or to upgrade to Mint Service Desk Enterprise 3.3.4, visit our website at https://www.mintsd.com or contact our support team.

About Mint Service Desk
Mint Service Desk is a powerful IT service management platform designed to help businesses streamline their service desk operations, enhance workflow automation, and improve customer support experiences. Our cutting-edge solutions cater to enterprises looking for robust, scalable, and customizable ITSM tools.