New Delhi, June 19, 2014 – MyFlowerTree.com, a leading online portal for flowers and gifts delivery, has been ranked number one for customer satisfaction. Over 5000 customers participated in a survey conducted to determine the performance and levels of satisfaction in the industry. MyFlowerTree.com topped the survey securing the highest ratings among its peers. (Survey done over 5000 customer)


Key Findings

• More than 10, 00,000 returned to the website for ordering gifts or flowers.

• Overall satisfaction is highest when customers use the same day delivery service.

• More than two-third of the participants indicate that they are happy with the personalised approach to gifting.

• Nearly one-fifth indicates that they have used the online chat function to resolve their queries.

The survey focussed on factors like satisfaction with the different contact methods, range of products, delivery performance and customer retention. The findings also indicate the customer’s confidence in the product range and delivery process.

To keep the balls rolling, the company is planning to open retail outlets selling flowers and gift items by 3rd quarter, this fiscal. The decision is made by the company to meet the changing needs and demands of the existing and potential customers. The retail stores will find their place in the premium shopping destinations of Delhi and Gurgaon to start with, gradually reaching the other cities of India.

The company has shown exceptional success in sales, delivery and overall customer service and has emerged as the most favourable choice when it comes to sending gifts and flowers online to destinations within and outside the country. The company now delivers to over 40 global locations in addition to 300 cities in India


About MyFlowerTree.com

MyFlowerTree.com is India’s favourite online florist and gift shop created to offer a wide range of gift items, beautiful fresh flowers, delicious and designer cakes, teddies and chocolates to celebrate every occasion, big or small, with your loved ones in a unique way. It also offers the choice of same day delivery to India and abroad.

MyFlowerTree.com offers the opportunity to lend happiness to your parents, friends, family, colleagues and relatives residing anywhere in India at an affordable price range, which comes with quality. The company proudly retains more than 80% of its customers for the trust and reliability it offers with over 10, 00,000 returning customers.
The company serves across 300 cities in India and over 40 countries worldwide.

For more information, please visit us at www.myflowertree.com

Contact Information

India: +91 98711 41000 or 01145830000
USA & Canada: (585) 331 8888 or call us Toll Free 1-888-284-2382 (US Customers only)
UK & Europe: +44 (020) 3002 3559
Email us at [email protected]