The global proactive services market size is anticipated to reach USD 10.41 billion by 2027, registering a CAGR of 18.7% from 2020 to 2027, according to a new report by Grand View Research, Inc. The major factors driving the growth are the huge costs incurred because of unplanned IT outages, growing cyber threats and attacks, and increasing focus toward delivering better customer experience. Proactive services are helping organizations in identifying and solving these problems before they occur.
Organizations are offering self-service option with integrated knowledge as a part of their proactive strategy, which helps in reducing the time to resolve problems. These services also help in reducing cost as it cuts down the operating cost of running call centers. For instance, live chat facilities as a part of proactive services serve to be an effective communication channel for the company’s existing and potential customers. This has resulted in increasing sales and improving customer satisfaction.
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The global rise in urbanization and digitization has made businesses to switch towards employing solutions driven by technology to achieve the fast business growth. The cloud technology usage allows various SMEs to implement modern solutions at reasonable prices without any need of frequently replace or upgrade the systems. Furthermore, factors such as improvement in operational flexibility and enhancement of customer experience are supporting the market growth along with the identification of new revenue sources.
Proactive Services Market Report Highlights
• The technical support segment is anticipated to witness phenomenal growth over the forecast period, as proactive technical support helps in constantly monitoring network to avoid the losses due to downtime occurring because network or system failure
• With the evolving business requirements, customers are looking for innovative solutions and services to manage their IT infrastructure and hence the companies are adopting advanced technologies such as artificial intelligence. Hence, the AI segment is anticipated to grow at a faster pace over the forecast period
• The small and medium enterprise is forecasted to gain traction during the forecast period, owing to the rapid adoption of digital solutions by these firms to boost the growth of their products & services and to reduce the operating costs
• The cloud management segmented is forecasted to witness high CAGR during the forecast period, as it helps in eliminating the human effort associated with manual solutions for monitoring and managing infrastructure and applications across the globe
• The healthcare segment is expected to expand at the fastest CAGR from 2020 to 2027. This is driven by the growing focus of the healthcare providers for improving the patient care by employing advanced digital processes and technologies
• The demand in Asia Pacific region is anticipated to grow at a significant pace, owing to the rapid digitization and industrialization projects undertaken by the government in the countries such as India and China
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Proactive Services Market Segmentation
Grand View Research has segmented the global proactive services market based on service, technology, application, enterprise size, end use, and region:
Proactive Services Outlook (Revenue, USD Million, 2016 - 2027)
• Design & Consulting
• Managed Services
• Technical Support
Proactive Services Technology Outlook (Revenue, USD Million, 2016 - 2027)
• Analytics
• Artificial Intelligence
• Others
Proactive Services Enterprise Size Outlook (Revenue, USD Million, 2016 - 2027)
• Large Enterprise
• Small & Medium Enterprise
Proactive Services Application Outlook (Revenue, USD Million, 2016 - 2027)
• Cloud Management
• Customer Experience Management
• Data Center Management
• End-point Management
• Network Management
• Others
Proactive Services End-use Outlook (Revenue, USD Million, 2016 - 2027)
• BFSI
• Government
• Healthcare
• Manufacturing
• Media & Communications
• Retail
• Others
Proactive Services Regional Outlook (Revenue, USD Million, 2016 - 2027)
• North America
o U.S.
o Canada
• Europe
o Germany
o U.K.
• Asia Pacific
o China
o India
o Japan
• Latin America
o Brazil
• Middle East & Africa
List of Players of Proactive Services Market
• Microsoft Corporation
• Symantec Corporation
• Fortinet, Inc.
• Juniper Network, Inc.
• Avaya Inc.
• DXC Technology Company
• Hewlett Packard Enterprise Company
• Huawei Technologies Co., Ltd.
• IBM Corporation
• Cisco Systems, Inc.
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About Grand View Research
Grand View Research provides syndicated as well as customized research reports and consulting services on 46 industries across 25 major countries worldwide. This U.S.-based market research and consulting company is registered in California and headquartered in San Francisco. Comprising over 425 analysts and consultants, the company adds 1200+ market research reports to its extensive database each year. Supported by an interactive market intelligence platform, the team at Grand View Research guides Fortune 500 companies and prominent academic institutes in comprehending the global and regional business environment and carefully identifying future opportunities.