Key Market Trends

Key players in the market are focused on partnerships and collaborations, in order to gain a competitive edge in the market. For instance, in May 2016, Siemens PLM partnered with TCS to provide the best-in-class PLM-SLM suite with TCS data analytics support. May 2016, Comptel partnered with IBM and Juniper Networks in an IBM Cloud-Based architecture to provide digital service lifecycle management, technology, and expertise.

Key companies in the market are focused on research and development activities, in order to gain a competitive edge in the market. For instance, in April 2016, Oracle launched the Oracle Field Service Cloud, known as TOA Technologies, which improves response time and customer satisfaction. Moreover, in January 2015, Tech Mahindra launched an aftermarket platform for predictive maintenance in the automotive industry.


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Key Market Dynamics

Adoption SLM application ensures cost reduction for end users by enhancing first-time fix rate, enabling fast time to dispatch, increasing technician productivity, and parts and inventory management

SLM application covers the complete service lifecycle of the product throughout its life and also provides integrated view of service that connects delivery, planning, and analysis.

Although cloud-based platforms enhance efficiency by providing real-time infrastructure, it also has the potential to add complexity in areas such as resources, management data, and applications spread across various cloud variants. Data security threat with real-time solutions is expected to hinder the global service lifecycle


Statistics:
North America held dominant position in the global Service Lifecycle Management Application market in 2019, accounting for 34.7% share in terms of value, followed by Europe and Asia Pacific respectively


Key Market Takeaway

Due to the reduction in the size of global economy, the spending or purchasing power of people also decreases. As the sales volume of companies are expected to decrease, the expenditure of companies on new product development is also expected to decrease because of Covid -19.


Major companies operating in the global service lifecycle management application market are:

Dassault Systems, PTC, Inc., IBM Corporation, Tech Mahindra Limited, Astea International, Inc., Wipro Limited, Oracle Corporation, Siemens AG, Tata Consultancy Service Limited, and Atos SE.


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Market Segmentation

Global Crisis Emergency and Incident Management Platforms Market, By End-User Vertical:
BFSI
Energy and Utility
Healthcare and Life Science
Aviation
Hospitality
Transportation and Logistics
Telecom and IT

Global Crisis Emergency and Incident Management Platforms Market, By Communication Technology:
First Responder
Satellite Phone
Vehicle Ready Gateway
Emergency Response Radar

Global Crisis Emergency and Incident Management Platforms Market, By System and Platform:
Web Based Emergency Management Software
Geospatial Technology
Emergency Notification Service
Surveillance System
Hazmat Technology
Backup and Disaster Recovery System
Earthquake/Seismic Warning System
Traffic Incident Management
Remote Weather Monitoring System
Database Management Systems(DB MS)

Global Crisis Emergency and Incident Management Platforms Market, By Service:
Consulting
Emergency Operation Center (EOC) Design and Integration
Training and Simulation
Public Information Services