The global digital experience monitoring market size is expected to grow from US$ 2,156.71 million in 2021 to US$ 5,960.87 million by 2028. Digital experience monitoring market size is estimated to grow at a CAGR of 15.9% from 2022 to 2028.

The customer feedback system critical to any functional and profitable industry has been enhanced thanks to technology improvements. For example, companies are implementing an online feedback system using a cutting-edge Customer Relationship Management (CRM). As a result, client input directly aids in making real-time modifications and updating the company's software to conduct a real-time assessment of the quality and adjust or change as needed. Any company experiencing a digital transition must implement digital experience monitoring systems. Streamlining the digital procedures involved in running a company lays a strong basis for future system changes or ongoing innovation. The rise in the adoption of technologies such as the Internet of things (IoT), artificial intelligence (AI), and big data across industries fuels the digital experience monitoring market share, and it aids businesses in resolving issues and improving IT decisions concerning devices and application performance.

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Companies Profiled in this report includes:

• AppDynamics LLC
• BMC Software, Inc.
• Broadcom Inc.
• Catchpoint Systems, inc.
• Dynatrace LLC
• IBM Corporation
• Micro Focus
• Oracle Corporation
• Riverbed Technology, Inc.
• SAP SE

Digital experience monitoring market analysis by enterprise size, the digital experience monitoring market is segmented into large enterprises and SMEs. Digital experience monitoring market analysis by deployment type, the market is segmented into on-premises and cloud. Based on end-user, the digital experience monitoring market is segmented into BFSI, IT and telecommunications, retail and consumer goods, healthcare and life sciences, and others. Based on geography, the global market is segmented into five major regions-North America, Europe, Asia Pacific (APAC), Middle East & Africa (MEA), and South America (SAM).

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Digital Experience Monitoring Market Segmentation:
By Enterprise Size:
• Large Enterprises
• SMEs

By Deployment Type:
• On-Premises
• Cloud

By End User:
• BFSI
• IT and Telecommunications
• Retail and Consumer Goods
• Healthcare and Life Sciences

Insurers utilize IoT to identify risk correctly, improve client interaction, and speed up and simplify the underwriting and claims process in the finance industry. For example, auto insurers have traditionally used indirect factors to determine premiums, such as a driver's age, residence, and creditworthiness. Owing to the Internet of things, data on driver behavior and vehicle use, such as automobile speed and frequency of night driving, is now available. Insurers may contact clients more regularly and provide new services based on the collected data thanks to the technology. Customers frequently deal primarily with agents or brokers and only get the insurer directly for policy renewal or claims management, making the digital experience monitoring market suitable for efficiency advantages. Thus, to enhance the performance of IoT application and system, end-user or digital experience monitoring (DEM) plays a crucial role.

Cloud and mobility are hastening an unprecedented wave of corporate upheaval, with 70% of the top ten global enterprises being founded for the first time. Companies such as Amazon, Southwest Airlines, Apple, Disney, TD Bank, and others emphasize their customers and end-user experience to enhance the software/application they deliver thus impacting the digital experience monitoring market share. As more digital services go beyond firewalls and Application Performance Management (APM) becomes less cost-effective, end-user or digital experience monitoring (DEM) technologies will become increasingly popular. Therefore, modern end-user digital experience monitoring solutions are specially built to monitor performance and availability from the user's perspective.

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