Unimed Grade Florianopolis operates in seventeen different cities across Santa Catarina in Brazil. It is a healthcare provider that works along with Santa Catarina integrator Selbetti for the adoption and implementation of a Robotic Process Automation (RPA) solution. The primary objective of the Robotic Process Automation Solution is to automate the working hours of the services which demand time and enable delivery by facilitating innovation based on technology.

Healthcare providers face various challenges like overwhelming patient demands, data explosion, cyber security issues, volatility of healthcare workers, etc. The challenges that are faced also include audit management, insurance claims, patient admission and discharge, health record management, etc. All these healthcare challenges can be confronted with RPA. Along with the planning and control department, the other departments like administrative and IT, AutomationEdge automated financial processes. The additional departments that receive RPA implementation include business operations and rules, people management, and other services.

To expand RPA and to build IT business partner positions, the IT department has designated a few people. Moreover, the team members are willing to answer the requests coming from various business localities.

The Unimed Grande Florianópolis comprises 68 active robots that have rendered an average savings of 5000 hours out of which 2500 are robots, 2,500 are circumstantial that are designed to meet a particular request. There are also considerable business benefits that are enjoyed by the Automation implementation over the years like RPA savings for 1800 man hours and the figure has reached 3200 hours in 2022.

Regarding AutomationEdge
AutomationEdge is a Hyperautomation platform that offers technologies like DocEdge, which intelligently processes documents, RPA to automate laborious manual operations, quickest data analysis, and Conversational AI for wiser conversations.

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