The mobility segment is anticipated to witness the highest growth rate during the forecast period. The global unified communication market size was valued at $32,879 million in 2016, and is projected to reach at $74,244 million by 2023, growing at a CAGR of 12.60% from 2017 to 2023.

Technological innovations in product offerings, pressing need to improve interoperability & operational efficiency, surge in demand for cloud solutions, and increase in application areas among end users are the key factors responsible for healthy growth of the global unified communication market. Moreover, growth adoption of IoT coupled with increase in need for enterprise mobility BYOD trend and proliferation of smart devices has supplemented the industry growth. However, issues associated with implementation of unified communication solutions and threats associated with data breaches are expected to hamper the market growth to a certain extent. On the other hand, growing awareness about technological changes in the untapped emerging economies among end user industries would present lucrative opportunities to the market.

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The report segments the market based on application into video, telephony, conferencing, mobility, unified messaging, IM & presence, and contact center. The telephony segment captured 29% of the market share in 2016 and is expected to maintain its lion's share through 2023. In terms of growth rate, the mobility segment would register the fastest CAGR of 15.30% during the forecast period.

The industry verticals analyzed in the research include energy & utilities, IT & telecom, retail, healthcare, manufacturing, BFSI, public sector, aerospace & defense, and others. The IT & telecom segment accounted for 21% of the total market share in 2016. However, the energy & utilities segment is anticipated to be lucrative during the forecast period, owing to its fastest CAGR of 15.06%.

Geographically, the report analyzes the global market across North America, Europe, Asia-Pacific, and Latin America, Middle East and Africa (LAMEA). North American region contributed to more than one-third share of the total market in 2016 and is expected to remain dominant throughout the forecast period. However, Asia-Pacific would become the fastest growing region, registering a CAGR of 16.10% from 2017 to 2023.

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Key players in the industry

• CONNECT SOLUTIONS

• VERIZON COMMUNICATIONS

• IBM

• HEWLETT-PACKARD

• AT&T

• ALCATEL-LUCENT

• SIEMENS ENTERPRISE COMMUNICATIONS

• AASTRA

• MICROSOFT

• CISCO

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