iNextrix Technologies Pvt. Ltd, more popularly known as iNextrix, is a leading IT company which offers a wide array of ready to use products to its customers. iCallify is one of the products offered by the company. iCallify is an intelligent call center software. Recently, the company has launched the latest version of iCallify which is called iCallify Version 1.2 as well as iCallify 1.2.
The spokesperson of the company shared that the latest version of this intelligent call center software has many new features to help businesses and customers. The “Support Ticket” is one of the features added in this intelligent call center software. This feature is available as one of the inbuilt features in iCallify and it can be used to provide technical or customer support service with the ticketing solution.
As per the shared details, “Support Ticket” is a complete support or technical ticketing solution which allows customers of the call center to raise a support ticket. To raise a new support ticket, all a customer needs to do is send an email that is predefined and shared by the admin. The email will automatically create a new support ticket for that customer and his concerns.
This “Support Ticket” feature also assigns priority to the support ticket. Admin and authorized people in the call center will have option to edit the support ticket and its priority. As the technical support is given, the agent can keep customer updated by calling him via the call center solution as well as by updating the support ticket.
“There are many call centers that use our intelligent call center software to provide technical support or customer support and they use third party or open source help desk ticketing solution. This sometimes creates roadblocks in performance and productivity of agents in the call center which is a crucial performance KPI in any call center. To help this type of call centers or customer support centers, we have developed and integrated help desk ticketing solution in our intelligent call center solution”, shared spokesperson of the company.
As per the shared details, at the moment, this feature and all other features added in iCallify Version 1.2 are available for free to the customers of the highest package of this intelligent call center software. Furthermore, the support engineers will provide upgrade service to the customers of the company. It means the process of securely upgrading iCallify or iCallify 1.1 to iCallify Version 1.2 will be performed by the team of iNextrix itself.
About iNextrix Technologies Pvt. Ltd
It is an IT company based in Ahmedabad, Gujarat, India. The company offers a wide range of trending services such as AR development, wearable app development, etc. The company also offers feature rich products such as mobile SIP dialer, PC dialer, iCallify, etc. The latest version of iCallify is available now. For more details, please visit https://inextrix.com/icallify