Wilmington, DE — Kopyst, an emerging leader in AI-powered documentation and automation, proudly unveils its latest innovation—the Customer Support Platform—a comprehensive solution designed to help organizations streamline support operations, reduce resolution times, and empower agents with intelligent automation. The platform enables teams to transform support workflows into self-service assets, improving customer experience while reducing operational strain.

Kopyst's new platform combines AI, automation, and real-time documentation to enhance support processes at every level. From auto-generating help articles to recommending instant responses for support tickets, the platform brings efficiency, consistency, and transparency to customer service teams, especially in high-volume environments.

“In the age of digital immediacy, customer expectations are higher than ever,” said CEO and Co-Founder of Kopyst. “Support teams are expected to respond quickly, resolve efficiently, and maintain a consistent tone—all while juggling dozens of conversations. That’s where Kopyst steps in. We’ve built a platform that doesn’t just support agents—it works alongside them. AI tool for Documentation learns from interactions, captures workflows, and instantly transforms them into helpful guides. The result is not just faster resolutions, but more empowered customers and happier support teams.”

Key Features Driving the Innovation:

Real-Time Documentation Capture: Kopyst allows agents to capture support workflows in real-time, turning them into clear, structured help guides, SOPs, and FAQs. This ensures that no solution goes undocumented and repetitive issues are addressed with minimal effort.

AI-Driven Ticket Recommendations: When a new support request comes in, the system suggests appropriate responses, articles, or actions based on historical tickets and team knowledge, reducing response time and improving accuracy.

Self-Service Enablement: Customers are guided to the right solutions through a smart recommendation engine, reducing ticket volumes while empowering users to solve problems independently.

Actionable Support Analytics: The platform provides team leaders with insights into ticket trends, agent performance, and content effectiveness, helping them make informed decisions and continuously improve operations.

Easy Integrations: Designed to integrate seamlessly with tools like Zendesk, Salesforce Service Cloud, Freshdesk, and others, the platform adapts effortlessly to existing workflows.



Measurable Results from Early Adoption:

Businesses that implemented the Kopyst Customer Support platform reported:

Up to 30% reduction in ticket volume

A 25% improvement in first response time

20% decrease in average resolution time

Improved CSAT and NPS scores, thanks to faster service and smarter automation

About Kopyst

Kopyst is an AI-powered documentation tool designed to simplify the way teams create, manage, and share knowledge. With Kopyst, users can capture workflows in real-time through a browser extension or desktop app, instantly transforming them into step-by-step guides, SOPs, training manuals, or help documents—complete with text, screenshots, and video. Ideal for customer support, onboarding, IT, HR, and product training, Kopyst eliminates the need for manual documentation, speeds up knowledge sharing, and improves operational efficiency. Its intelligent automation ensures consistency, reduces repetitive tasks, and empowers both employees and customers with self-service resources. Whether you're scaling support or streamlining internal training, Kopyst makes documentation effortless, accurate, and accessible. Perfect for modern teams focused on productivity and growth.

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Contact Information
Kopyst
+1 (949) 281 – 7434
[email protected]
https://www.kopyst.com