Elision Technologies Pvt. Ltd, also known as Elision, is a leading VoIP company. Recently, the spokesperson of the company has announced to offer call center CRM integration to its customers and prospects in India.

The spokesperson of the company has announced to offer this integration service to any business regardless of its industry vertical. The company will provide this service to all customers and prospects in India, who wants to take advantage of an integrated solution and its powerful features.

“India is one of the technology hubs in the world. Companies in India have been using tools, which are trending and powerful. This is the reason the use of CRM (Customer Relationship Management) solution and call center software has increased in the past decade in India. All diversified industry verticals use these solutions. Therefore, let them enjoy the combined power of both of these solutions, we are going to offer call center CRM integration services. This service will let them enjoy multiple advantages”, shared spokesperson of Elision.

As per the shared details, Elision will provide call center CRM integration service to only DialShree and VICIDial users. It means the company will only cater to the customers who use the proprietary call center solution of Elision, called DialShree. The company will also benefit VICIDial open source call center software users with this integration service.

“We can integrate any preferred CRM solution with any open source or third party call center solution. However, one needs to have the required access to the code of the call center software. Often, people do not have this access as they use a third party solution. Therefore, we provide call center CRM integration to the users who use DialShree as we have the rights to make any changes. As VICIDial is one of the most commonly used open source call center solutions in India, we will also provide VICIDial CRM integration to its users”, shared spokesperson of the company.

As per the shared details, this call center CRM integration service will be available to integrate any of the following CRM systems to companies or call centers in India:

• Zoho
• vTiger
• SugarCRM
• SuiteCRM
• Salesforce
• Custom CRM solution
• Any other open source CRM software

Elision announced to offer this integrated solution in two ways:

• Getting click2call functionality and call center dialer widget in the CRM solution or
• Fetching information from the CRM solution and showing it into the call center dialer software

About Elision Technologies Pvt. Ltd

It is an IT company based in Ahmedabad, Gujarat, India, and having branches in Delhi, Mumbai, Bangalore, Mexico City, and London. Elision offers various unified communication solutions and VoIP services for many years. For businesses in India, the company offers a turnkey call center solution India. The company will now also offers call center CRM integration services to Indian customers. For more details, visit https://www.elisiontec.com/crm-callcenter-integration/