At this event, the spokesperson of Elision announced that the company has launched an omnichannel call center solution for the government industry. The company will offer a feature rich call center dialer solution that will support the following unified communication channels:
• Voice call
• Video call
• Chat
• Fax
• Email
• SMS
• Facebook and Twitter
• WhatsApp

As per the shared details, this contact center solution can be used by the government industry to provide citizen help desk service. Citizens can call the help desk number to raise any concern or request any service or help from the government. This can remove the need of visiting government offices for raising concerns or requesting any service. Some smart cities have already started using this software to provide a better experience and prompt services to citizens.

“We have been offering unified communication tools to the government industry. We are glad to launch the best call center dialer software with unified communication support to the government industry. This software is built to make the concern readdressal process seamless and partially automated. An omnichannel call center solution can help citizens to raise a concern, which will be taken care of by the concerned team in the smart city or government department. It can eliminate the need for a receptionist. It can also be used to retrieve status update of the raised concern by dialing the same number”, shared spokesperson of the company.

As per the shared details, this omnichannel call center solution is very flexible and can be integrated with any third party software to provide a comprehensive solution. It also provides secure access to the information and can also further encrypt data and information for security reasons. Due to its advanced features, this software can be used by multiple departments in the government organization and it can also be used in smart cities as a reliable and secure communication tool.
“We offer this contact center software and along with that we also provide on-premise installation, setup, support, and training services to the government departments in India. We have a team of expert support engineers that can provide on-site services”, shared the spokesperson of the company.

About Elision Technologies Pvt. Ltd
It is more popularly known as Elision. It is an ISO certified IT company that has been offering the best unified communication solutions to its worldwide customers for more than 13 years. The company has been catering to the government industry with different unified communication tools. The company has now launched an omnichannel call center solution for the government industry, which is built to bridge the gap between the government department and citizens. To know more about this call center software with omnichannel communication support, please visit https://www.elisiontec.com/contact-center-solution