Lead generation is vital to small businesses. Although it is impossible to get profit from every visitor, so we can employ tactics to maximize our leads. One of the many ways that we can do this is through live chat.

The way a business trains it's live chat agents decides how its customer service would be. This further affects the customer satisfaction levels and ultimately, the business's success.

A mobile-friendly website can, undoubtedly, benefit your business to a great extent provided you employ the best available strategies. Have a look at some of the most profitable ones you can use to make our business successful.

Great product quality and an impeccable customer service: Is that all you need to provide an impeccable customer experience? What if we tell you it's just a small part of the bigger picture? Don't believe us? Read on.

A live chat software can no doubt help in enhancing the customer experience but what if it becomes the cause of your declined sales and decreased customer loyalty? Wondering how that's possible?

Buyer personas can help you serve your customers in the best possible way.These personas provide a way of keeping abreast with customers’ interests and buying methodologies.However, there's a condition for the success of buyer personas.

Are you experiencing a decline in your customer loyalty? Are your customers abandoning your brand abruptly? Well, here's all that may be wrong.

You think being a live chat agent is not a big deal? If your answer is a "Yes", well than you are mistaken because it takes a complete set of traits to be an efficient chat agent.

Chatbots are a boon for any business around the world. Wondering what makes us say that? Well, chatbots have the potential to revolutionise the way a business deals with its customers.

To satisfy customers, you really need to make them feel valued. Businesses should strive to go above and beyond to deliver just that perfect blend of appreciation that makes its customers feel values.

To boost your business to a level customer feedback really plays an important role. Try to collect the hidden requirements of the customers.

Being a customer support agent one encounters angry customers every now and then. These customers need to be pacified asap so as to keep the customer-business relationship smooth.

One of the main reasons why a business is not able to leverage social customer support is a tail of myths related to it. These myths cause a lot of businesses to neglect the importance of social customer support and end up.

All the businesses around the globe use CRM systems to get to know their customers, manage the business-customer relationship so that the business grows.

Livechat has emerged as the most powerful tool responsible for the success of any business trading online. Live chat really means alot to your business growth.

Gamification is effective for your business growth as it improves your products and services.

Proactive chat is all about being ready with the best possible customer query resolutions even before the customers approach you. However, this proactive approach may backfire. Here's how.

A live chat support can do wonders help your business gain a number of profits like high conversions, boosted profits, increased customer satisfaction, higher customer lifetime value and so on.

Gain more website conversions and a high customer satisfaction rate with live chat.

Tips to increase the average order value for your business.

Personas can provide a number of benefits to the businesses that make use of them. They can help a business in a number of ways.

How customer feedback is effective for your business growth. All that a business needs to know are the hacks that can help gain more feedback.

Reason behind customer dissatisfaction. Few points that you do not realize can make your customers unhappy.

Few tips to help you increase the number of referrals for your business. Hence, every business that wishes to taste success looks for strategies to garner more and more of WOM.

Customer loyalty programs are a fun way to develop strong relationships with your customers. The catch is, it needs to have all the necessary elements so as to be successful and give out the desirable outcomes.

A knowledge base is much more than just an empowerment tool for your employees.Here's all that it does for a business:

It's a no-brainer that customer acquisition is the very first step needed for any business to take off smoothly. However, it's not at all an easy task. It takes the best of strategies to be successful at it.

It's a no-brainer that customer acquisition is the very first step needed for any business to take off smoothly.

Facebook has a treasure of options to garner the best quality leads. Here are the top ways to help you with the same:

Round-the-clock presence of real human beings on your website is something that you should always ensure. How? Through a great live chat service provider!

How do you choose the right lead generation agency? Here’s how:

Every business in the coming years with the restaurants being at the top of the list. Here’s why:

Does your hotel website have all the elements essential to its success? If you are not quite sure, read on and help your hotel garner more profit!

With the arrival of holiday season, it becomes mandatory for the marketing teams of the businesses around the globe to roll up their sleeves and plan the biggest email marketing campaigns of the year!

So, you wish to provide the best experience to your customers. You want your customers to love your brand? But the only problem is you are short on finances so as to hire an efficacious customer support team! Want a solution? Read on!

Wish Your Business To Make The Most Out Of 2018, Follow These Trends, Religiously!

The latest trends suggest that AI-powered customer service is surely the next big thing for every business around the globe. Automated customer service is sure to be the future! Read on to know why.

It's hard for the businesses to survive the online competition today! The only thing that can help them keep up with the pace is knowing and fulfilling their customers' desires!

Every business around the globe is bound to face ups and downs. There are times when a business is doing good and has a lot to boast about. Similarly, there are times when it's not even able to achieve half of its sales objectives.

Personal branding is all about self-managing your life, that too, without depending on others. It is how you present yourself to your potential clients and customers, online or offline.

Every business strives to convert most of its website visitors into customers. The more the number of conversions, the more successful a business is. That's the reason businesses opt for conversion rate optimization.

Demographics of age, geographical location and so on have a significant role to play in the implementation of a live chat service on a website. Read on to know what that is!

Ever wondered why customers abandon a business and move on? Ever thought what makes them choose some other supplier over the one they've always dealt with? Well, if you have no idea, here's something you need to know.

We've all heard about the chatbots and AI. We are all aware of the way they have revolutionized just about every field they've been used in. However, a considerable amount of businesses still remain hesitant regarding their usage.

How do you describe an exceptional eCommerce customer experience? Are your thoughts too limited to a well designed website, easy navigation, killer content, easy checkout process, social media engagement and stuff?

Bad comments, negative reviews, defaming WOM- That's how the angry customers vent out when they are dissatisfied with a brand.

Healthcare industry has always been open to the advancements in technology. The facilities in healthcare have gotten better over all these years and there's no looking back!

Customer journey maps are one of the many marketing efforts made for the enhancement of customer experience. However, if the businesses fail to implement them the right way, they won't be as fruitful as they are expected to be.

Here's why you should consider paying attention to customer data collection if you have never done that before. Overlooking this aspect can actually be harmful for the growth of your business.

Not every business knows what it takes to keep its customers happy. They may blindly be following certain practices that are harmful rather than being beneficial for the business.