Customer reviews can either make or break a business's reputation. Positive reviews help in WOM and help drive in new customers. However the negative ones can actually wreck havoc! So, what can be done about them? Read on to know!

Here's a sneak peek into the qualities and capabilities that you should watch out for when hiring live chat agents. Read on to make wiser decisions while hiring live chat agents for your company.

When it comes to small businesses, they may not be as influential in the market as the giant ones. They may not have the largest of the customer bases or the greatest of sales but there's one thing that they can swear by- customer service!

No matter how intense the efforts are, the pain points in a purchase journey is inevitable. However, having a negative outlook about these pain points is of no use.

'Hi', 'Hola', 'Namaste', 'Kon'nichiwa- Wondering what that is? Well , when your target audience is located at different locations on the globe, you may be greeted in a number of languages whenever a website visitor seeks help.

No business in this whole wide world would want dissatisfied customers. In fact, each and every business strives to make the most of the lucrative market.

Businesses today leave no stone unturned when it comes to meeting the customers' expectations. However, not all of them do it wisely. Most of the businesses tend to believe in age old perceptions prevailing in customer service.

Just like an outdated website is harmful for a business, an outdated approach towards handling its valuable customers can harm the growth of a business to a large extent.

It's no brainer that social proofs on a website can provide a number of benefits right from customer acquisition to boosted sales.

There is so much more to the technical aspects that a business requires to thrive in today's competitive world. Connecting with the customers on an emotional level is necessary for business's success today.

Seasonal businesses see a huge rise and fall in their profits owing to the nature of their operation. However, it's quite possible to stay afresh in people's mind even during the off season now.

With the customers growing smart and choosy over time, it has become very important for the businesses to keep up with their sky high expectations. In this competitive era, the only way to stand out from the crowd is personalization.

Customers will value your business if they themselves feel valued. A business that's just aimed at extracting profits from its customers cannot thrive. Customers need to be nurtured.

Gone are the days when customers were patient enough to wait for their emails to be replied by the companies or be on hold for several minutes. Today, the level of customer expectations is sky high.

The entire world is turning mobile. A majority of the population today accesses the internet through mobile devices.

Live chat has emerged as one of the most powerful tools for providing an exceptional customer service. However, just putting up a live chat feature on your website is not enough, you need to do much more than this.

Omnichannel customer support is an expansion of the multichannel approach to sales, meant to provide the customers with a seamless shopping experience irrespective of the shopping method.

The term "Brand Advocate" refers to a person or customer who talks favorably about a brand or a company and then passes on positive word-of-mouth messages about it to other people.

Social media as a business and marketing tool is being loved by a majority of the business section. Twitter is one such platform that is listed among the most powerful ones.

Planning to throw a dinner party this weekend? If yes, then try switching to a finger food dinner party instead of the traditional sit-down dinner.

Businesses these days, very well know the power of a strong customer relationship. They are ready to go above and beyond to live up to the customers’ expectations to build an emotional connection.

Customer service is an inevitable aspect of a company and it’s success. You may offer the best of goods and services to the customers but that’s not the only thing that matters.

Live chat is undoubtedly an untapped potential to grow your business. A live chat feature on your website can drive numerous benefits towards your business.

A customer appreciation strategy basically refers to a marketing strategy adopted by companies so as to reward its loyal customers.

Shopping cart abandonment refers to a scenario where shoppers put items in their online shopping carts but then leave before completing the purchase.

The quality of customer service you provide to your customers plays a vital role in the success of your business irrespective of its size.

we made you familiar with high-touch customer service. Now, let’s see how you can create an exceptional high-touch customer service and experience

The information obtained through transcripts enables you to better prepare and train live chat agents. They can also be used to monitor your live chat agents, to ensure they are providing the highest quality service possible.

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Increase website sales and conversion with LiveChatAgent.com. 24/7 Live Chat Agent for your website for lead generation, customer support, sales and post sales support. Start converting your visitors into customers.

Increase website sales and conversion with LiveChatAgent.com. 24/7 Live Chat Agent for your website for lead generation, customer support, sales and post sales support. Start converting your visitors into customers.