According to a new market research report "Field Service Management Market with COVID-19 Impact Analysis, by Component (Solution and Services), Organization Size (SMEs and Large Enterprises), Deployment Mode (On-premise and Cloud), Vertical, and Region - Global Forecast to 2026", published by MarketsandMarkets™, The FIELD SERVICE MANAGEMENT market size is expected to grow from USD 3.2 billion in 2021 to USD 5.7 billion by 2026, at a Compound Annual Growth Rate (CAGR) of 11.9% during the forecast period. The increase in adoption of automation and digitalization in the field services industry and the increase in adoption of BYOD and mobile-based FIELD SERVICE MANAGEMENT solutions, increasing need for predictive analytics are a few factors driving the growth of the FIELD SERVICE MANAGEMENT solutions and services. Increased adoption of automation and digitalization in the field services industry, increase in adoption of BYOD and mobile-based FIELD SERVICE MANAGEMENT solutions are expected to spur the demand for FIELD SERVICE MANAGEMENT offerings across the globe. Enterprises across the globe and verticals are highly investing in their IT infrastructure to maintain their competitive position and attain operational excellence. The real-time monitoring of the field service technicians helps in the timely dispatch of the nearest technician to resolve an issue. In addition, it also provides field technicians with the essential customer & case data and step-by-step guidance required to solve the client’s problem and improve first-time fix rates. Technicians can remotely reboot a machine or upload new software through mobility powered field service management solutions instead of going to the site. Equipping technicians with the correct information through mobile application is expected to boost revenue by field-based sales. Customers can track the technician’s movement by real-time visibility into the mobile application and be assured of the help approaching in promised time. Hence, the adoption of mobility field service solutions facilitates service organizations to get better control on the field operations, make better business decisions, and deliver fast services to their customers. This helps enterprises focus on their core competency without increasing the IT footprint.

FIELD SERVICE MANAGEMENT vendors around the globe have increased their offerings in the FIELD SERVICE MANAGEMENT segment. The emergence of new technologies such as blockchain, AI, ML, IOT and AR is helping FIELD SERVICE MANAGEMENTs to enhance their offerings and empower organizations. Enterprises require experts to guide them with their complex IT infrastructure. FIELD SERVICE MANAGEMENTs around the globe are helping organizations with different managed services such as managed security and managed networks. The objective of these managed services is to enhance and bolster different business verticals so that productivity can be improved and organizations can focus on their core businesses.

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Adoption of work order management solutions is noticeably increasing in among large enterprises due to increased need to enhance efficiency and productivity of the workforce.

Work order management software is a solution that allows facility managers to effectively track and manage all work order information through a single dashboard. With a centralized place to create service requests, monitor real-time status updates, track completion, and leave feedback on work performed, location managers can easily manage work orders across a multi-location enterprise. The work order management solution enables clients to automate the service workflow process and increase the efficiency and productivity of the workforce. This solution helps field service representatives, office staff, and call center executives to manage work orders, job assignments, customer details, and service histories. Customer information, along with analytics, helps field service organizations gain insights into a customer’s behavior and conduct marketing campaigns accordingly. The work order management solution empowers managers or dispatchers to schedule a job for a field service representative as per various criteria, including availability, proximity, urgency, and level of expertise. It also helps service organizations minimize revenue leakage, increase the cash flow, and provide faster service delivery with enhanced quality.

Growing need to provide professional services in lesser time and cost is enhancing usage of the integration and implementation services by the organizations.

Professional services include the assistance provided to a company by external sources. These services include system integration and implementation, too. Companies that offer professional services encompass technical consultants, dedicated project management teams, and enterprise video experts that specialize in the design and delivery of critical decision support software, tools, services, and expertise. Integration and implementation services are likely to share large revenues in the estimated year, as they enable clients to appropriately deploy and integrate field service management solutions with their existing systems, such as ERP and CRM. These services are provided by trained and technically expert professionals who can ensure the accurate deployment of field service management solutions. The market for field service management solutions is expected to grow because these solutions deliver field services in lesser time and cost.

Enterprises are choosing cloud due to ease of operations and enhanced scalability

The increasing adoption of mobile devices supports cloud-based field service management solutions. These solutions are useful for real-time workforce optimization despite employee location. Field service enterprises are adopting cloud-based deployment, as it offers several benefits, such as reduced physical infrastructure, less maintenance cost, and 24/7 data accessibility anytime and anywhere. Some of the other benefits include increased storage, scalability, flexibility, portability, and compliance. SMEs, in particular, are adopting the cloud deployment type largely due to its cost-effectiveness and ability to produce advanced results. These solutions also support real-time collaboration, empowering field service organizations to communicate with employees and customers before, during, and after each appointment. Cloud-based field service management solutions are gaining traction in the market as an enormous amount of data is generated by field technicians, workers, and customers. The need for remote deployment due to containment measures amidst the pandemic drives the growth of field service management cloud solutions.

Increased awareness related to cloud benefits among small enterprises is driving its adoption

These enterprises are growing companies and need to increase their availability as they have a high level of competition. Small and medium-sized enterprises face the greater challenge of limited budgets than large enterprises and require better methods to resolve complexities and optimize the cost of their business processes. SMEs have various problems while deploying field services management solutions, such as hiring a skilled workforce and the requirement of IT infrastructure. They use low-cost field service management solutions to remain competitive in the market. Hence, cloud deployment of field service management solutions is expected to have a higher adoption rate during the forecast period among SMEs. SMEs have various challenges while deploying field service management solutions. Some of these challenges are hiring a skilled workforce, requirements of IT infrastructure, and the use of low-cost field service management solutions to remain competitive in the market. Hence, the market for cloud deployment of field service management solutions is expected to have a higher adoption rate during the forecast period among SMEs.

The need for on-time service delivery and reduced operational cost are driving the growth of Transportation and Logistics vertical in FIELD SERVICE MANAGEMENT market to enhance performance and customer satisfaction.

The Field service management solutions empower enterprises in the transportation and logistics vertical through the efficient movement of people and goods from one location to another. Field service management solutions ensure proper execution of business processes in organizations within the time frame, resulting in on-time service delivery, reduced operational costs, and enhanced performance and customer satisfaction. In ever-changing situations, an FIELD SERVICE MANAGEMENT system can help a lot. Managing transport and logistics services is demanding, given the growing flexibility needs of personnel and customers. Planning and cost-effective management of daily changes require a modern system that makes the overall situation quickly perceptible. An FIELD SERVICE MANAGEMENT system requires no installations and works on all devices with an Internet connection. It handles working time monitoring, automatic two-way SMS notifications as well as email notifications, attachments, electronic signatures, and much more in real-time.

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North America to dominate the FIELD SERVICE MANAGEMENT market in 2021

North America is one of the most technologically advanced regions in the world. It comprises the US and Canada and accounts for the largest share of the global FIELD SERVICE MANAGEMENT market due to the early adoption of the by the US markets. The increased pace of digitalization in SMEs across verticals is boosting the adoption of FIELD SERVICE MANAGEMENT. The region has a presence of large FIELD SERVICE MANAGEMENT vendors and customers, which is also driving the market growth in the region.

The leading FIELD SERVICE MANAGEMENT vendors in the region include Oracle (US), Microsoft (US), ServiceMax (US), Salesforce (US), Infor (US), Trimble (US), and ServicePower (US), along with several start-ups in the region, are offering FIELD SERVICE MANAGEMENT solutions to cater to customers' requirements. The high adoption of the mobile workforce and cloud technology is driving North American market growth. Developed countries, such as the US and Canada, are expected to account for larger market shares among other countries in the region. These vendors are investing heavily toward the adoption of FIELD SERVICE MANAGEMENT software. The region is experiencing an immense amount of technological advancement, which includes the usage of FIELD SERVICE MANAGEMENT systems to reduce unnecessary work and increase focus on their main task. Oracle, in the US, continues to lead because of the market size and high adoption rate. FIELD SERVICE MANAGEMENT vendors in this region are expanding and upgrading their services, thereby transitioning and leveraging technologies, such as IOT, AI, Machine learning and cloud.

The FIELD SERVICE MANAGEMENT market is dominated by companies such as Oracle Corporation (Oracle), Microsoft Corporation (Microsoft), SAP SE (SAP), Industrial and Financial Systems AB (IFS), ServiceMax, Inc (ServceMax), Salesforce, Inc (Salesforce), Infor (US), Inc. (Infor), Trimble, Inc. (Trimble), Comarch SA (Comarch), ServicePower Technologies PLC, OverIT S.p.A (Overit), FieldAware Inc (Fieldaware), Geoconcept India Pvt. Ltd. (Geoconcept), Zinier Inc (Zinier), Accruent, LLC (Accruent), Praxedo, Fieldez Technologies Private Limited (Fieldez), FieldEdge, Octopusapp, Inc(Jobber), ServiceTitan, Inc (ServiceTitan), Kickserv, Inc. (Kickserv), Pegasystems Inc.(Pega), mHelpDesk.com, Inc (mHelpDesk), Skedulo Holdings, Inc (Skedulo), Codefied Inc (Housecall Pro), Apptivo Inc (Apptivo), FIELD SERVICE MANAGEMENT Technologies, LLC. (Service Fusion), GoSpotCheck, Inc (Gospotcheck), ServiceTrade Inc. (ServiceTrade), Commusoft Ltd (Commusoft), GPS Insight Field Service Management (ServiceBridge), Husky Intelligence Oy (Husky Intelligence), SmartService, Flicent Inc. (FieldPulse), Backtell, LLC (Service Autopilot), Successware, Inc. (Successware), Workiz Inc (Workiz) and WorkWave LLC (WorkWave).

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