Everything you need to know about customer feedback


Posted September 14, 2022 by surveysensum

Customer feedback is anything that your customer shares with you after interacting with your business or using your product or service. Customer feedback can be shared in form of reviews, ratings, and comments.

 
Customer Feedback is important! We all know this. But why? Why is every business focusing and recommending to focus on it? What is it about customer feedback that is helping them improve their services or product? And even if one like to start working on it, what is the first place to start?

Let’s discuss these in this comprehensive article, ‘Everything you need to know about customer feedback.’

So, what is customer feedback?
Customer feedback is anything that your customer shares with you after interacting with your business or using your product or service.

Customer feedback can be shared in form of reviews, ratings, and comments on multiple platforms in multiple ways. And it takes several forms. It is not entirely text-driven nor does it come only in the form of multimedia. It is a cluster of all of them, which when combined gives an idea of customer satisfaction and brand loyalty.

Further Reading: https://www.surveysensum.com/blog/customer-feedback/
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Issued By SurveySensum
Country Indonesia
Categories Business , Software
Tags customer feedback
Last Updated September 14, 2022