Surveysensum · Newsroom
6 Customer Experience Trends in Automotive Industry
Learn the top 6 customer experience trends in automotive industry to optimize and improve your businesses and stay ahead of the competitorsMarch 21, 2023
How to Improve Customer Retention with NPS Surveys?
Learn about the 5 simple steps on how to improve Customer Retention with NPS surveys and boost your business ROI.March 14, 2023
5 Tips to Improve Customer Satisfaction in the Automotive Industry
Learn the importance of customer satisfaction in the automobile industry and the 5 effective ways you achieve them.February 27, 2023
Expert Advise on the Impact of Color Coding the NPS Scale
Learn the truth about color coding the NPS scale and its impact on surveys as we discuss the matter with industry experts
February 24, 2023
How did Indomobil Nissan boost its survey response rate with WhatsApp surveys?
Find out how SurveySensum helped Indomobil Nissan to boost survey response rate with WhatsApp surveys.February 13, 2023
Why SurveySensum is the best Google Form Alternative?
Did you also send your first customer survey through Google Forms?
January 30, 2023
10 Best Product Feedback Tools for 2023
Take a look at the top product feedback tools in 2023 and use it to improve your product integrity and quality, and boost your customer satisfaction score.
January 16, 2023
How to analyze WhatsApp Survey feedback?
Read the 6 effective ways you analyze the WhatsApp survey feedbacks to yield best results and improve customer satisfaction.January 10, 2023
How customer success teams can improve customer retention with VOC?
It’s costlier to acquire a new client than to retain one. So in this blog, we discuss how your business can use improve your improve customer retention with VOC.December 27, 2022
Benefits of WhatsApp Surveys & why you should consider it
Along with high response rate, real-time feedback, and affordability, there are many other benefits of WhatsApp surveys. Let’s learn about them.December 13, 2022
How to close the feedback loop on automotive customer surveys?
How to bridge the gap between consumers and auto companies with automotive customer surveys by taking the action on the feedback gathered and closing the loop?December 6, 2022
How to create a CES survey in just 5 minutes with SurveySensum?
Follow our 6 simple steps to create a ces survey in under 5 minutes and use the feedback to improve your customer experience.November 28, 2022
11-Point or 5-Point Scale: Which NPS scale should you use
Learn the difference between an 11-point and 5-point NPS scale and choose the best to understand your customer.November 22, 2022
Why SurveySensum is the best NPS tool for your business?
There are countless NPS tools available in the market. But, before choosing them make sure that they have these 9 key features to help your business.November 15, 2022
10 Best Online Survey Tools to look for 2023
Looking for the best online survey tools for your business? Your search ends here. Here are the top 10 online survey tools used by businesses.October 27, 2022
10 Best Jotform Alternatives & Competitors in 2022
Searching for the best Jotform alternatives and competitors? Go nowhere. From paid to free Jotform alternatives, here’s a collation of the best in the market.October 13, 2022
Voice of Customer (VOC): Why your businesses should listen?
What is the voice of customer aka VOC? Why should your business focus on voice of the customer? Find all the answers in this insightful article.September 28, 2022
Everything you need to know about customer feedback
Customer feedback is anything that your customer shares with you after interacting with your business or using your product or service. Customer feedback can be shared in form of reviews, ratings, and comments.September 14, 2022
10 Customer Effort Score Tools in 2022 – Free & Paid
Customer Effort Score (CES) is a customer experience survey metric. Let us compare and learn about the top paid and free customer effort score tools (CES tools) in 2022.September 12, 2022
Are you also copying JD Power surveys?
Are you also copying the JD Power survey to gather feedback on your services and products or internal CSI/SSI research? You are wrong. It is not the right way!August 30, 2022
10 best Google Form Alternatives to try in 2022 – Free & Paid
Google Forms is free and easy. But is it enough to cater to the needs of a business? Let’s find out and learn more about the best Google Form alternatives here.August 16, 2022
Top 10 Typeform Alternatives in 2022 – A Quick Guide
Choosing the right form builder is a challenge nowadays. Let’s look at the top 10 Typeform alternatives in 2022 along with their best features and pricing.July 28, 2022
A guide to 360-degree feedback
360-degree feedback is a multi-rater feedback system that gives anonymous feedback to each employee on their overall performance from their peers, managers, and subordinates.July 15, 2022
Automotive customer journey: Surveys for every stage
Learn at which touchpoints should you take a customer survey across the automotive customer journey of buying a new car.July 12, 2022
Why is the CATI System no more working in 2022: What is the solution?
Has the CATI system lost its relevance in 2022? Read more about the disadvantages of the CATI system and how online surveys replace CATI and solve your issuesJune 23, 2022
How to create WhatsApp Surveys in less than 5 minutes?
Wondering how to create whatsapp surveys? Here's a step-by-step guide to help you make surveys on whatsapp in just 5 minutes.June 16, 2022
CATI Interview Alternative for Automotive Market Research: Online survey software
Are CATI interviews the best available option for automotive market research in 2022? The answer is No! Let’s find why and which is the best alternativeJune 6, 2022
What value does the NPS Score have in 2022: 7 Expert Opinions
Does NPS score bring any value to your business in 2022? Is it as important as it is portrayed to be? If so, what is its value? Explore the perspectives of CX experts.May 31, 2022
Why are online surveys better than CATI surveys in 2022?
Online surveys have replaced CATI in most parts of the world due to its high response rates and efficiency. Let's see how by comparing CATI vs online survey.May 23, 2022
Why do phone surveys have a low response rate?
CATI/ phone surveys are on the declining side due to their low response rates. More businesses are resorting to digital surveys. Let’s understand why.May 20, 2022
7 ways to leverage positive customer feedback
So, you've got some positive customer feedback. How do you put it to good use? Let us help. Here are 7 ways to leverage positive feedback.May 13, 2022
Qualtrics vs Medallia: A Detailed Comparison
Qualtrics vs Medallia. Which one to choose? Which has the better UI? And above all, which tool helps you improve CX? Find it out right here.May 10, 2022
How to analyze survey data: Everything you need to know
How to analyze survey data? Why do it? Get all details about survey data analysis, its importance, types and learn to analyze survey data right here.May 4, 2022
11 best Voice of the Customer tools to listen to your customers effectively
Searching for the best VoC tools? Here’s a list of the best voice of the customer tools as of 2022. Let us compare the features, pros, and cons in detail.April 29, 2022
What is CATI Survey: Advantages, Disadvantages, Working & More
What is CATI or computer-assisted telephone interviewing? How do CATI surveys work? What are the pros and cons? Is there a better option? Find it all here.April 25, 2022
10 Best Customer Feedback Tools leading in 2022
Hunting for the ideal customer feedback tool for your business? Here is a list of the 10 best customer feedback tools of 2022 with their best features, pros and cons.March 31, 2022
11 Customer Experience Trends that you must track in 2022
Times are changing, so are the trends in customer experience. It is vital to evolve and adapt to it. Here are 11 customer experience trends to keep track of in 2022.March 24, 2022
9-point checklist to increase your response rate for B2C Surveys
Trying to find ways to increase the response rates for your B2C survey? Here is the ultimate 9-point checklist that will help you improve response rates in no time.March 21, 2022
What is Customer Experience software?
Looking for a customer experience software that actually drives results? Here’s explaining features & benefits that a good CX software must-have. Dive in.February 23, 2022
What is a Good Net Promoter Score?
What is a good net promoter score? Is it 30, 50, or 100?! Know what's the best NPS score for your business and in this insightful article.February 10, 2022
7 ways to fail at NPS Survey
There have been many instances where companies make major mistakes while sending NPS surveys, so we collates a few of them and created 7 ways to fail at NPS surveys.February 8, 2022
6 Super-Effective Steps to Analyze the Responses of your NPS Program
When, how, and where to analyze your NPS program? Here are 6 simple but efficient steps to make the most of your NPS response and analyze it.February 7, 2022
How to Calculate Net Promoter Score: NPS Calculation Formula, Calculator, Methods, and More
Want to know about NPS calculation? How to calculate net promoter score, when to do it, what is the NPS calculation formula. Find all the answers hereJanuary 27, 2022
Enhance your employee engagement and productivity with our dynamic Pulse Surveys!
Learn everything about pulse survey, its advantages, and how to design it. Also, If you are looking for higher response rates, do try Surveysensum’s pulse surveys for free!January 17, 2022
15 Best NPS Tools to Watch Out in 2022
Know the importance of NPS tools and how to choose the right one for your business. The detailed list includes the 15 best NPS tools of 2022.December 15, 2021
SurveySensum-Customer Experience Management Platform
SurveySensum is a Customer Experience Management PlatformNovember 17, 2021