How to Calculate Net Promoter Score: NPS Calculation Formula, Calculator, Methods, and More

Calculating the Net Promoter Score is critical to gauge your customers’ satisfaction and loyalty. And if you are of the impression that the NPS calculation is filled with ‘tough-to-crack’ formula then, let me tell you it isn’t!

And trust me NPS calculation is not rocket science!

Calculating Net Promoter Score: A Quick Overview
To calculate your NPS score, all you need to do is,

STEP 1: Ask your customers how likely they are to recommend your product to others.

STEP 2: Then, categorize their responses into promoters (9-10), passives (7-8), and detractors (0-6).

STEP 3: Subtract % of detractors from % of promoters. The NPS score can be anywhere between -100 and +100.

STEP 4: At last, benchmark your NPS Score.

Or instead, use the NPS calculator below. It’s totally free! 😉

Further Reading: https://www.surveysensum.com/customer-experience/net-promoter-score/calculate-net-promoter-score/