The right way to launch an NPS program – with SurveySensum

NPS is more than just a number!

It gives you opportunities for improvements, reduces customer churn, boosts loyalty, gauges customer happiness, and does a lot more.

While businesses are chasing to boost their NPS score, they’ve forgotten that it’s not just about the score but also what comes with the process.

With every NPS survey, you learn what customers are liking, what challenges they are facing, what can be improved, and if they are going to stay with you – only if used correctly.

So, let’s understand what is the right way to launch an NPS program and what you need for it.

Here’s a quick brief on the Net Promoter Score