April 16th, 2025, Annapolis, Maryland: CXE Inc., a recognized leader in customer and employee experience solutions, is proud to announce the newest member of our growing team, Shantoya Sutherland, who joins us as our Contracts Administrator. With extensive experience in contract management and administration, Shantoya brings a strategic edge to CXE’s operational excellence and client service delivery.

Proven Expertise in Contract Management
Shantoya brings a wealth of professional experience in managing and negotiating various agreements. Her background includes crafting teaming agreements, overseeing contract modifications, and maintaining contract compliance with precision. Her ability to manage and navigate the full contract lifecycle ensures that CXE continues to deliver efficient and scalable solutions.

End-to-end proposal and RFP Expertise
Shantoya’s skill set extends beyond contract execution—she has deep experience in proposal development and the RFP process, contributing to successful bids and seamless documentation. Her insight into structuring proposals and aligning contractual terms with client objectives will support CXE’s growth and pursuit of strategic opportunities.

A Relationship-First Approach
In addition to her technical abilities, Shantoya excels at building and maintaining strong client relationships. She ensures clear, consistent communication while upholding compliance standards, making her a reliable liaison between CXE and its partners. From redlining NDAs and MSAs to renewing vendor agreements, she focuses on achieving win-win outcomes for all stakeholders.

Shantoya's dedication to excellence, attention to detail, and comprehensive skill set make her a valuable asset to our team. Her contributions will enhance our service delivery and strengthen our client relationships.

The CXE family extends their warmest wishes to Shantoya and look forward to seeing her thrive—personally and professionally—alongside the continued growth of our organization.

To discuss how to retool, rethink and reinvigorate your organization's employee and customer experiences, visit https://www.cxeinc.com/.

About the Author: CXE, headquartered in Annapolis, Maryland, is a recognized industry leader, works with airports, hospitality, food and beverage, retail, and business and government clients to create some of the nation's most innovative and successful customer (CX) and employee experience (EX) improvement programs. With a stronghold in the airport arena, CXE is known for designing strategic airport customer experience and service culture programs that span all airport passenger-facing teams.

CXE builds each client strategy utilizing a comprehensive approach to CX and EX, including service measurement, training, recognition and appreciation programs and performance coaching. CXE has earned the trust of airport executives and service partners, including airlines, security, TSA, retail, concessions, and duty-free operations teams in over 100 airports across North America.

CXE brings together some of the industry's most successful customer experience professionals to help clients boost employee engagement, spark customer delight and drive organizational success.

Let's craft a unified and thriving service culture that sets your organization apart.