The vacation rental industry has boomed in the last decade, with platforms like Airbnb, Vrbo, and Booking.com making it easier than ever for property owners to connect with travelers seeking unique, comfortable, and private accommodations. However, as demand rises, so do expectations. Guests are no longer just looking for a roof over their heads — they want an experience.
Whether you’re a new host or a seasoned vacation rental manager, understanding what guests want — and delivering it — is key to attracting more bookings, earning glowing reviews, and commanding higher nightly rates.

In this blog, we’ll explore six essential things customers look for in a vacation rental and how to meet (and exceed) those expectations. As Edgy House, we know how presentation and professionalism go a long way — and that’s just as true for vacation rentals.

1. Cleanliness and Hygiene: The Non-Negotiable

Nothing will tank your vacation rental’s rating faster than a bad review about cleanliness. In today’s post-pandemic world, travelers have elevated expectations around sanitation — and rightly so.

What Guests Expect:

Fresh linens and towels

Spotless bathrooms and kitchens

No odors, dust, or pet hair

Sanitized high-touch surfaces (light switches, remotes, handles)

How to Meet the Need:

Hire a professional cleaning service, or create a detailed cleaning checklist if doing it yourself.

Use hypoallergenic cleaning products and stock disinfectant wipes for guests.

Schedule deep cleans every few weeks, especially during high turnover periods.

Include a welcome card noting when the space was last cleaned and by whom (this personal touch builds trust).

Pro Tip from Edgy House: Create custom-printed checklist cards or door tags that say “Professionally Cleaned & Disinfected for Your Stay.” It’s a small touch that adds big credibility.

2. Accurate Listings and Honest Communication

Guests want to know exactly what they’re paying for. Mismatched expectations caused by overly edited photos or misleading descriptions lead to disappointment — and refunds.

What Guests Expect:

Realistic photos of the space (not just the best angle)

Accurate list of amenities

Upfront disclosure of quirks (e.g., shared driveway, nearby train noise)

Prompt replies to questions

How to Meet the Need:

Invest in professional photography, but don’t hide flaws. Authenticity matters more than perfection.

Update your listing regularly to reflect current offerings (e.g., if the hot tub is broken, say so).

Provide a detailed welcome message before check-in with house rules, directions, and contact info.

Use automation tools to send timely messages and responses.

3. Comfort and Thoughtful Amenities

Modern travelers want comfort, not compromise. Whether they’re staying two nights or two weeks, amenities that add convenience and coziness make all the difference.

What Guests Expect:

Fast, reliable Wi-Fi

Comfortable beds with quality linens

A fully equipped kitchen

Streaming services or smart TVs

Basic toiletries, coffee/tea, and local snacks

How to Meet the Need:

Invest in quality mattresses, pillows, and blackout curtains for better sleep.

Keep your kitchen stocked with essential cookware, utensils, and pantry staples.

Offer streaming platforms like Netflix or Disney+ and include instructions for use.

Add thoughtful extras like a Bluetooth speaker, board games, yoga mats, or beach towels depending on your target audience.

Pro Touch: Include custom-labeled coffee mugs or water bottles guests can take home — they’ll remember your property (and brand) long after check-out. Ask Edgy House about short-run branded merch options.

4. A Seamless Self-Check-In Process

Today’s traveler values flexibility and privacy. A smooth self-check-in process is not just convenient — it’s expected.

What Guests Expect:

Clear, step-by-step check-in instructions

Smart lock or keypad entry (no key handoff)

24/7 accessibility

How to Meet the Need:

Use smart locks like August, Yale, or Schlage for remote access.

Send check-in instructions with photos and parking info the day before arrival.

Offer early or late check-in when possible — even for a small fee.

Keep a backup lockbox with a spare key, just in case.

Print Power Tip: Include a physical welcome sheet near the door with check-in/out times, Wi-Fi info, and emergency contacts. Print it on durable, weather-resistant stock for longevity.

5. Location, Location, Location (and Local Tips)

While you can’t change where your vacation rental is located, you can influence how guests experience it. Many guests choose vacation rentals specifically to get a local feel, so offer more than just directions — provide a curated local experience.

What Guests Expect:

Proximity to attractions, restaurants, and events

Safe, walkable neighborhoods

Easy transportation options

Insider recommendations

How to Meet the Need:

Highlight local hotspots in your listing, with estimated travel times.

Provide a printed or digital map with your favorite coffee shops, parks, and takeout spots.

Suggest experiences — like sunrise hikes, farmers markets, or kid-friendly attractions.

Partner with local businesses for discounts or packages (e.g., 10% off a local tour or meal).

6. Unique Touches and Instagram-Worthy Design

With vacation rentals flooding the market, you need something that pops. Guests don’t just book a place to stay — they book a vibe. An aesthetically pleasing rental with character gets more saves, more shares, and more bookings.

What Guests Expect:

Stylish, well-thought-out interiors

Instagram-friendly spaces

Art, decor, or furniture that reflects the local culture

A memorable and cozy atmosphere

How to Meet the Need:

Create a design theme (boho, coastal, industrial, vintage, etc.) and stick to it throughout.

Use local art or handmade furniture to give the space soul.

Include photo-worthy elements — like a swing chair, mural wall, or neon sign.

Invest in ambient lighting, mirrors for space illusion, and plants for life.

Creative Add-On: Add custom-printed wall art or branded canvas wraps that highlight your location’s name or hashtag. Ask Edgy House about affordable, customized interior print decor.

Conclusion

Success in the vacation rental world doesn’t come from just listing your property and waiting. It comes from actively crafting an experience that speaks to your guests’ desires — comfort, cleanliness, communication, style, and local charm.

If you can exceed expectations in these six key areas, you’ll earn more than just 5-star reviews. You’ll create loyal repeat visitors who recommend your property to friends, family, and their entire social media following.

And remember, every detail counts — from welcome cards and printed guides to Instagrammable wall art. At Edgy House, we help property owners turn thoughtful touches into professional impressions with high-quality printed materials that guests love and remember.

Contact Us:

Website - https://edgyhouselq.com

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