Elision Technologies Pvt. Ltd, more popularly known as Elision, is a leading IT company based in India. The company has announced that a leading Indian insurance agency, which is a part of renowned groups of a company in India uses the remote solutions offered by the company.

As per the shared details, the company has launched some advanced solutions and tools to empower companies that want to operate its call center operations remotely. One of the leading insurance agencies in India has adopted all of these offerings by using which the agency runs its inbound and outbound call center operations.

The spokesperson of the company shared brief details about different solutions and tools offered by the company, which are in use by the aforementioned Indian insurance company:

Cloud Call Center Software with Work from Home Add-on

Elision has one of the most advanced call center solutions, called DialShree. The company has been offering this solution as on-premises software, but now the company also offers a cloud call center solution. The insurance company uses this cloud call center software to run its call center operations remotely. This cloud call center system is furnished with a complete range of simple to advanced features. Moreover, an add-on, called, Work from Home add-on is installed into this software.

As per the shared details, this add-on lets agents work without accessing call center software via a computer and also without an internet connection. In another mode of usage, it also allows agents to take calls on the phone while accessing all other features of call center software on their computer or laptop. This helps them use all features of the DialShree yet save bandwidth.

DialShree Mobi

Elision has recently launched an Android mobile app for agents. Agents can log in to this app and access all features of an omnichannel call center software, called DialShree. As per the shared details, the client of Elision uses this mobile app to empower their agents to work from home using their smartphones.

¨We offer different tools and software to call centers, so they can work remotely. However, with the appearance of the world novel Coronavirus, the demand for tools to support a work from the home model has increased. Thus, within no time, we have launched multiple add-ons and solutions to support the virtual call centers. We are glad that one of the leading insurance companies has started using our all remote offerings and it is successfully running their customer care and sales campaigns with our cloud call center solution and other remote tools and app¨, shared spokesperson of the company

About Elision Technologies Pvt. Ltd

It is an Indian IT company based in India and having offices in the USA, the UK, and Mexico. The company offers unified communication solutions to its clients for more than 12 years. To know more about cloud call center software and other remote call center tools offered by the company, visit https://www.elisiontec.com/contact-center-solution