IT Support San Diego - How to Get the Most Out of Your IT Support

Posted August 27, 2022 by fusionfactor

Fusion Factor is a one-stop shop for IT support services for small businesses. Our focus is on providing superior end-user computing solutions that enable your employees to work effectively, empowering you to do more business.

There is a growing trend nowadays, with many businesses outsourcing their IT support. This is because they have realized that there is a significant benefit to the company to outsource their IT Support. This is because they have a range of IT Professionals at their service, rather than employing a limited number of IT staff to assist them internally, usually at a much higher cost.

Choosing a Managed Service Provider (MSP) to handle your IT systems’ daily ins and outs is not a decision to be taken lightly. They are responsible for your business up-time, so you want to ensure you’re using a reputable company and getting the most out of your IT Support.

Different MSPs offer different services to their clients. Some offer ‘block hours,’ where you pre-purchase some hours as you call for IT Support, and the work is deducted from the block. This can be reasonable if you’re not leveraging your IT support too heavily, but if you’re using a lot of hours per week or month, you want to investigate an MSP that offers an ‘all-you-can-eat plan. These are usually called ‘Managed Service Agreements. A Managed Service Agreement allows unlimited Support calls for a set monthly fee and usually includes services such as system maintenance and workstation monitoring. The cost is generally worked out by what your current staff number is, as well as the complexity of your IT systems. This system makes it easier to budget as you know you’re not going to be hit with a significant monthly bill if you have a month that requires a lot of Support. You never want to consider an invoice when making that call to support. It should feel like an extension of your office whom you can call whenever you’re stuck with anything IT-related.

On the topic of a monthly bill, it doesn’t always come down to the bottom line. The least expensive contract isn’t the most ideal all the time. When looking to move IT provider, or if you want to move away from internal IT to outsourced IT, don’t just look at the monthly cost. The saying “the end product will correspond to its price” strikes a mind here. It’s undoubtedly the best option to weigh what you will be getting for your monthly IT bill and who you will be getting. Most IT providers take pride in their support hardware and software certification. Most, if not all, of their employees, will be certified in the likes of Microsoft or Cisco to show the client that they have industry certifications in the hardware and software they will be supporting. Your hardware and software! At the end of the day, if you’re getting offered a cheaper rate to have service by staff who don’t have these certifications, maybe think twice before accepting the contract.

Some Managed Service Providers can bundle in different types of Support to allow your dollar to go further. For example, you may have your daily support contract for all your staff when they’re having issues, but you might also have Project Management included in the price. When it comes time for a large project to be implemented, perhaps you want to upgrade all your systems because they’re aging. You don’t want to be paying for a project manager to scope up all the work.

If you’re leveraging the cloud, perhaps for emails (Office 365), this might be included in your monthly support fee. Most Managed Service Providers can provide you with Office 365 licensing, and while you’re in contract negotiation, you could get the monthly price per user added to your IT budget. Assuming that your budget is based on the number of users in your company, it would also make sense to have this tied in. You might find that you will get a lower price than paying for it separately, and you will also get the added benefit of Support from that MSP. Microsoft releases updates monthly, which means you will have lots of workstations and servers that will also require updates. Perhaps regular system maintenance can include in your monthly support costs. You don’t want to employ the services of a Managed Service Provider for Support and then realize that you’re paying extra for ‘out-of-scope work.

When you’re looking for a Managed Service Provider to outsource your IT support services in San Diego, you want to be comfortable with them. You want the technical team to be friendly, the account managers to be specialized enough, so they know what they’re talking about, and you want to feel like the IT Support expert team in San Diego is an extension of your office. Packaging services together, so everything goes under the one bill checks out, and if you’re ready to find an IT Provider to do this, you will be on track to make the most out of your IT Support.

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Issued By Fusion Factor
Phone 858-282-0034
Business Address 600 West Broadway, Suite 700
San Diego, CA 92101
Country United States
Categories Business , Computers , Technology
Tags it services , it services san diego , it support , it support san diego , managed it services
Last Updated August 27, 2022