Brands that have one or two stars on top review sites can lose up to eighty-six per cent of potential customers,” said Tony Andrews, the Manager at Genie Crawl in the United Kingdom. “Sixty-two per cent of online consumers will not purchase from companies with poor reviews. Nine out of ten online customers make use of online reviews before making any internet purchases.”

A company that has a poor rating on independent review sites, such as Google and Yelp, will feel the losses, as potential customers are less likely to purchase their products and services, as a result, the demand for compliant removal companies has sky-rocketed throughout the United Kingdom in the fourth quarter of 2022.

Someone with the intention of purchasing a product or service online will go through the first page of the Search Engine Results Pages (SERPs). The first few results are seen as relevant and trustworthy. Consumers know these companies have a high trust score due to excellent reviews, which has helped them rank highly on the result pages.

When a potential customer looks up a business and the results are negative, that damages the first impression they have of that brand. Positive online recommendations make excellent first impressions. It is essential for businesses these days to invest heavily in compliant removal services, helping them improve their image and make a great first impression on potential customers moving forward.

Tony Andrews of Genie Crawl, went on to say “How you respond to negative reviews helps businesses improve trust, reliability and reputation. Responding to online reviews solidifies online reputation. Acknowledging negative reviews is essential to any business's success. You cannot keep everyone happy all the time and negative reviews are bound to be experienced by all companies at one point or another. A bad day can impact the experience a customer has with your business, resulting in a bad review.”

Using a reputable complaints removal company can help your business succeed, turning negative reviews into positive results. Bear in mind that eighty per cent of those aged eighteen to thirty-four have written online reviews. Many ranks online reviews the same as they would word of mouth. Ensuring you deal with these reviews is the best way for your business to put its best foot forward in the final quarter of 2022.

About Us: Genie Crawl is a leading digital marketing agency that is results-driven and passionate about providing clients with the best results and first-class services. This established boutique agency is backed by more than five years of industry knowledge and experience with a small and dedicated team who provides digital craftsmanship and a no-contract service. Genie Crawl offers an extensive range of quality services from the United Kingdom base with more than five hundred completed projects, 96% customer satisfaction and free site analysis. To find out more, visit https://www.geniecrawl.com.