Opiniator is a reliable resource for customer feedback and recovery.. The company offers SaaS digital customer satisfaction tools to brick mortar companies to help them capture on the spot, in location customer comments and ratings . Companies can track these customer experiences and reviews through instant ratings and comments captured through their own mobile phone. The company can even engage the customer in the resolution process to show them commitment.. This helps in customer retention and satisfaction. Opiniator tracks all customer activity and business recovery until any issue is resolved. Opiniator will be participating in the Collision Tech conference in Toronto - May 20th to 23rd.

Speaking about customer feedback, the Company Spokesperson said, “Customer ratings, feedback comments and customer experience measurement are vital to a business because they help them improve their customer service and retention. We have tools that help enterprises to get instant, on location consumer feedback through mobile devices. The business will receive customer feedback immediately they are posted and can react to them within minutes – even while the customer is still in the building.. Our tool will track the complete feedback process until the problem is resolved and the customer thanked. We help businesses to retain customers who would otherwise run to their competitors for better service.”

Opiniator helps businesses to collect, analyze and track customer through a text message survey. The company enables customers to register their ratings on the spot, any time throughout their shopping experience. Real-time feedback allows the business to respond to experience problems instantly so helps reduce unexpected online complaints and improve customer retention. The survey tool works by asking customers for feedback prompted by on-site posters, postcards or table talkers. Customers respond by taking a quick survey via Voice, Web or SMS. Feedback and ratings are presented back to the business via an online dashboard. They can then track the actions until they are resolved and the customer is recovered.

“If the customer is unhappy our feedback tool, Opiniator provides immediate alerts to company staff through SMS or email . This means that staff can take immediate action to fix the issue and recover the customer. Happy customers are also nudged to post their testimonials on social media. We have several survey inputs that customers can choose including web, SMS, email, phone call or QR code. Opiniator is a full survey engine, with many standard satisfaction options including the net promoter question.

Opiniator also provides an efficient customer service smiley tool that helps businesses capture feedback via email. Specifically, a businesses can use smiley faces in emails in an auto-signature that incorporates a request for rating. It helps to measure the service performance of the sender and gauge consumer satisfaction. A smiley face can register the satisfaction rating for each employee and if it is bad, an alert message will be sent to the company for quick response to fix the problem and salvage the customer.. The metrics helps in measuring customer experience and identifying points of improvement and is particularly useful for Customer Support teams