Public transportation officials and operators are always busy providing service, and seldom able to find time to take a close look at their service performance unless there are budgeting problems or reports show glaring issues.
As the saying goes ‘a stitch in time saves nine,’ it is prudent for the leadership of public transportation agencies to monitor key metrics on a regular basis that can help them avoid bigger issues later on. The same metrics also help them understand strengths and weaknesses in their operations in order to set up plans for mitigating or encouraging improved business functions. The areas of high interest are: 1) driver productivity 2) vehicle utilization 3) management/staff productivity and most importantly 4) customer satisfaction.
Key performance indicators (KPI) for public transportation agencies involve, among other things, route planning and scheduling. While there is no hard and fast rule that you should consider in choosing certain metrics over others, each agency prioritizes their metrics based on certain uniqueness they bring to the region. What matters to one routing agency may not matter to another. To dive deeper in this topic, one should zero in on the metrics that matter the most to their organization, these are the metrics that you will act upon. Avoid tracking every metric including the ones that don’t have much impact on operations – data gathering becomes a tedious operation and will lead to non-collection of data.
We don’t claim to know what the exact metrics are for your fleet dashboard as each agency is unique. However, we can offer critical guidance based on our experience in the industry and by evaluating the metrics used by 200+ agencies and hundreds of private operators that use QRyde’s Transportation scheduling software. We have built hundreds of KPI dashboards and we understand the transformative power of metrics to help drive clinical optimization in cost and service level.
Why should one measure metrics? read here https://qryde.com/what-are-the-transportation-kpis-one-should-be-tracking-on-the-fleet-dashboard/