Things go wrong in the materials handling industry, just like any other industry. The difference, however, is that if John Gaughan of Crystal Lake, IL is taking care of you, it all works out in the end. Customers who have worked with John Gaughan of Crystal Lake, IL since he started in the industry in the late 1980s know that his first priority is keeping his customers happy.

“John Gaughan of Crystal Lake, IL always went above and beyond what was expected in terms of delivery, following up, and maintenance. His service was so hard to match when he changed positions. We were lost without him and his customer service,” said a longtime customer. It is that kind of service that is hard to teach to the younger generation in the materials handling industry.

“He always went the extra mile. And when there were problems, he did not just pass them off to the next department, even if it wasn’t his area of expertise. We are always saying, ‘That’s not how John Gaughan of Crystal Lake, IL would have handled that!’” said his last supervisor. When he trains new employees or speaks at conferences, he always goes into a lot of detail about the importance of taking care of the customer.

He feels that some of this is lost in a time where there is less personal contact than ever between humans. John Gaughan of Crystal Lake, IL recommends that in the face of problems, it gives the employee the opportunity to work more closely with the client and actually get to know them. It is at that time that more professional bonds can be forged and help sustain a solid working relationship for the future. The employee now has more of a reason to want to provide great customer service because they feel more connected to the client.

“John Gaughan of Crystal Lake, IL always suggests that I go out and meet with my clients face-to-face when something has gone wrong. I’m always afraid of getting yelled at, but when I go, the client is always happier that we’ve worked together toward a solution,” said an employee.