After a thorough inspection and confirmation by our technical team, we have decided to address the issue with the following measures:

Reclaim Incorrect Rewards

During the maintenance period, we will reclaim rewards from all affected accounts to ensure fairness in the game.

Invalidate Unused Codes

Serial codes that have not yet been redeemed will be invalidated and cannot be used. We ask for your understanding in this matter.

Compensation Measures

We will gradually distribute the correct rewards to all affected players, ensuring everyone receives their due compensation. Detailed information on the compensation will be provided in a subsequent announcement.

We understand the inconvenience this incident has caused and sincerely apologize once again. Thank you for your support and understanding of Rise of Elves. We will do our utmost to prevent such issues from occurring in the future and strive to provide you with a better gaming experience.

If you have any questions or need assistance regarding this incident, please feel free to contact our customer service team, and we will address your concerns as soon as possible.

Thank you once again for your understanding and support.

Happy gaming!

Rise of Elves Operations Team