The Outsourcing Industry has been growing at a rapid pace. Although the growth was sluggish after 2008 due to the global economic slowdown, it has nevertheless picked up pace and is expected to grow at rate for 12-15% annually. The major reason for this phenomenal growth is because outsourcing industry has now moved from delivery of transactional processes to providing business process excellence. These offshore centers have emerged as new knowledge centers equipped with decades of experience under their belt. With increased focus on quality, many of these businesses have moved from operational delivery to process improvement for their end client.

It is imperative to have quality of processes in all the segments, including Human Resources for serving diverse and fast-growing business market. Due to the rapidly changing business market reflected by rising costs and demands on delivering value; it is ideal to develop and implement an HR Strategy for processes, which will transform and build operational efficiencies for business. Baseline – today’s processes require excellence measures to sustain in the HR market. However, not many companies provide HR Process Excellence as a separate service to its Clients.

SCI, providing HR offshoring solutions for more than a decade, is offering next generation process excellence tools and techniques for Professional Employer Organizations (PEOs) and Human Resource Outsourcing (HROs) in U.S. Since its establishment, it has been working to enhance customer experience through process improvement and elevate quality and efficiency of its services.

Providing HR Process Excellence involves a step-by-step identification of processes, matrix creation, improvements of the process and continuous development. Based on this, we at SCI have categorized our Process Excellence service as following - Process Mapping, Process Improvement, Seamless Transition, Quality Assurance and Business Analytics.

SCI achieves this by breaking down a process in many steps and identifying key deliverables where process efficiencies can be achieved. This is done using quality measures and methodologies like designing metrics, balanced scorecards and analytical reports. There are many levers for Excellence during this transformation such as scope diagnosis, needs assessment, design and control techniques etc. To ensure desired outcome, it is also important to identify redundancy and waste in processes and systems to restructure them in most efficient way without compromising quality of deliverables and customer service. Simultaneously, it is critical to continuously assess performance of processes using Six Sigma methodology to determine the “current” quality status to drive and setting the “to-be” bar high to exceed Client’s expectations.

To know more about SCI and its Process Excellence service, visit us at www.scihro.com, or email us at [email protected].