How to Improve Customer Retention with NPS Surveys?

Posted March 14, 2023 by surveysensum

Learn about the 5 simple steps on how to improve Customer Retention with NPS surveys and boost your business ROI.

Losing customers due to poor customer service can be detrimental to your company’s success.

According to Zendesk, a shocking 82% of customers stop doing business with a company after receiving terrible customer service.
This not only results in lost revenue, the negative reviews, and social media posts can damage your brand’s reputation, ultimately affecting your bottom line.

To prevent such negative outcomes, using tools such as Net Promoter Score (NPS) can help you actively gather and analyze customer feedback to improve customer retention and understand their experiences. This will help you identify areas for improvement and work towards retaining your customers.

Additionally, retaining existing customers is much more cost-effective than acquiring new ones, costing five times less.

Investing in customer retention strategies is, therefore, a smart move for any business that wants to grow and succeed.

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Issued By SurveySensum
Country India
Categories Business , Software , Technology
Tags improve customer retention
Last Updated March 14, 2023