Elision Technologies Pvt. Ltd, more popularly known as Elision, has announced to offer an omnichannel contact center solution. As per the shared details, it is an advanced call center software solution, which has an array of features to offer. In addition to that, this software will support all standard and trending unified communication channels, which includes the following:
• Voice call
• Video call
• Screen share
• SMS
• Email
• Instant messaging (chat)
• WhatsApp
• Social media (Twitter, Facebook)

The spokesperson of the company announced that this omnichannel contact center solution has been benefiting its customers for more than a decade now. This software has an array of features to offer. The list of call center software feature shared by the spokesperson of the company is as below:
• Campaign and lead management
• Multilevel IVR (inbound and outbound)
• Call park and pickup
• Call mute and un-mute
• Ring group
• Call routing rules (sticky agent, skill based call routing, longest idle agent based call routing, and more)
• Auto dialers (predictive dialer, power dialer, progressive dialer, preview dialer, and auto dialer)
• Manual dialer
• Live agent monitoring
• Barge-in
• Whisper
• 3-way conferencing
• Live statistics
• Call transfer (blind and attended)
• Call forwarding
• Call intervention
• Standard and graphical report
• And more

“Our omnichannel contact center solution has an array of features to provide advanced features to its users. In addition to that, we also have developed some add-ons, which can be used to add more advanced and specific features and functionalities”, shared the spokesperson of the company.

The list of add-ons shared by the spokesperson of Elision is as below:
• Customer profiling
• Collection module
• Work from home add-on
• Voice broadcasting
• SMS broadcasting
• Helpdesk ticketing
• Agent screen capture
• Data verification
• And more

“Our omnichannel contact center solution is in use in multiple industry verticals. In India and in foreign countries, we have customers that use this software. We provide turnkey contact center solution to the Indian market, too”, shared the spokesperson of the company.

About Elision Technologies Pvt. Ltd
It is an IT company based in Ahmedabad, Gujarat, India. The company has branches in multiple cities in India. At the global level, it has a physical presence in the UK, the USA, and Mexico. The company has been catering to its clients for more than 13 years with its unified communication and VoIP telephony solutions. DialShree: Call center solution is one of the solutions offered by the company. The company has added omnichannel communication and advanced features in this contact center software. Moreover, it offers an array of add-ons. To know more about this omnichannel contact center solution, visit its official webpage here: https://www.elisiontec.com/contact-center-solution